Customer Service Specialist, Inbound

THE EASTLINK COMMITMENT

When you’re a team member at Eastlink you’re a part of our family. We are looking for team members who are committed to creating exceptional connections with our customers. If you are committed to getting things done, have a passion for innovation, and are committed to delivering the very best the first time, we want you to become a member of our family!

CAREER OPPORTUNITY

The role of a Customer Service Specialist is to take care of our customers; you make it easy and effortless for them to get what they need. Your relentless pursuit of exceptional customer experience is embedded in everything you do.

HOW YOU GO THE DISTANCE

• Give your best everyday – you are what differentiates us

• Go the extra mile for our customers – the small things matter

• Listen, hear, and understand our customers

• Respect our customers’ time and quickly resolve their needs

• Ensure the customer is getting the most out of their services

• Be accountable to stay “In The Know” in our dynamically changing environment

BENEFITS

• Competitive hourly base-pay plus commission and incentive

• Full health benefits

• Employer matched pension plan

• Preferred pricing for Eastlink services

QUALIFICATIONS

• Strong desire to help people

• Superb communication skills

• Proven experience in a customer service environment

OTHER EMPLOYERS MIGHT CALL THIS ROLE

• Customer Service Agent

• Billing Specialist

• Service & Sales Representative

• Service Associate