Customer Support Engineer Job in Dorval for JMJ Aéronautique |

Customer Support Engineer

February 14 2020
Industries Airspace, Aviation, National Defence
Categories Engineering, Support, Assistance
Dorval, QC
Management of MES (Mobile Engine Services) customer inquiries and single contract conclusion

- Acceptance and coordination of customer inquiries.
- Develop, issue and negotiate proposals, including calculation and coordination with MES product lines
- Negotiate and conclude single contracts

MES customer event-management comprising :

- All customer communication, engine shipment management
- Prepare Engine inductions and/ or field interventions for On-Wing and On-Site activities
- Coordination of induction dates and field team events
- Preparation of cost estimates
- Check and coordinate work scope with customer supported by engineering
- Internal order management into MES repair stations with work scope, cost, quality and turnaround time coordination
- Open, control and close Repair Orders for MES Repair Stations
- Event status monitoring and reporting towards customer
- Clarification and coordination of technical and commercial issues (e.g. work scope extensions, parts exchange offers, parts replacements etc.)
- Coordination / submission of maintenance records
- preparation of the invoices for the invoicing process
- Check, control and release partial, final and supplemental invoices
- management of invoice disputes
- preparation of credit notes
- customer relationship management (feedback management, customer visits, event review meetings etc.)
- Support management of out standings
- Analysis calculation of event profits/losses
- if applicable feedback to Key Account Manager regarding event KPIs (costs, profit, TAT, quality)Communicate new product and service opportunities, special developments, information, or feedback to MES product management
- Support and co-operate with the engine Product Sales teams



-Bachelor degree (Mechanical engineering or Aerospace)
- 3 years of experience in customer service
- Fluent in English
- Fluent in German (an asset)
- Must have extensive experience in aircraft gas turbine engines
- Familiar with MS Office, SAP
- Good Communication skills
- Must possess permit to work in Canada
- Willingness to travel
- Must possess a valid driver's license

Apply now!