Digital Content Consultant Job in St John's for RSA Canada |

Digital Content Consultant

November 20 2020
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial Services, Consultation, Business analyst, Digital, Media, Graphic Arts, Information Technology, Management, Consulting, Translation, Documentation, Writing, Writing, Correction, Translation
St John's, NL

RSA is one of the world’s longest standing insurance groups, providing protection and peace of mind, for over 300 years, to more than nine million customers, worldwide.

Our people are ambitious, passionate and inquisitive, and driven by a need to deliver value and innovative solutions to our customers. We are proud of our organizational culture which encourages us to embrace each other’s strengths, and respect everyone’s ideas.

At RSA, our desire to be the best has created an exceptional company in which you can build and advance your career. RSA is proud to be ranked among Canada’s Top 100 employers in 2019 and 2020.

To join this award-winning team, and to learn more about us, visit our Careers page.

RSA, Johnson, CNS and Deeks are part of the RSA Group of Companies (“RSA”).

Position Summary

The Digital Content Consultant is responsible for developing content for digital assets such as websites and applications. You are a member of the user experience team that works closely with the business, legal, underwriting, marketing teams to ensure that our content is accurate, on brand, and user friendly.

RSA Digital is focused on building fantastic digital experiences and delivering results. We are a team of innovators and disruptors with a passion for finding new and better ways to service our customers and partners. We are looking for smart and enthusiastic people to join our growing team.

What you'll do in the role

  • Own and manage the content of one or more customer-facing internet sites to ensure it is current, complete and consistent with related content on other sites or other communication channels
  • Consult with business stakeholders and third party providers on digital and content strategy for new and existing websites, custom applications, and third party applications
  • Work closely with Product Owners, User Experience and Visual Designers, and marketing, sales and other business colleagues, to develop content requirements and ensure they are being met
  • Understand our customers and users and ensure the content meets their needs, including meeting or exceeding accessibility standards
  • Undertake explorative and validating user research to ensure needs are met
  • Write content for new and existing websites, custom applications, and third party applications
  • In some cases, will edit provided content to ensure web suitability
  • Publish content in the Content Management System
  • Work on agile and waterfall style projects
  • May train and support end business stakeholders

What you'll need

  • Bachelor’s degree or higher in journalism, communication, marketing, or other related field, or relevant combination of education and experience
  • 5+ years’ experience writing in a technical environment, such as technical writing or writing content for digital products including websites and applications
  • Enthusiasm and passion in working with a strong digital team to drive change and deliver results
  • Self-starter with the ability to work independently as well as part of a team
  • A positive can-do attitude
  • Excellent verbal and written communication skills
  • A strong knowledge of technology, insurance principles and processes is a definite asset
  • Experience in user testing and research, SEO and using SEO tools
  • Experience working on agile and waterfall projects, writing for a digital product an asset, and technical writing are assets

What you'll receive

  • A market-leading, comprehensive Total Rewards Program which includes competitive compensation and bonus, flexible benefits, and pension plan.
  • Best-in-class vacation policy that includes paid volunteer, parental leave top-up programs and personal leave days.
  • Strong learning culture with a focus on overall development, internal mobility and career advancement.
  • Tuition reimbursement program.
  • A culture that celebrates diversity and inclusion, with a strong focus on community and corporate social responsibility.

Temporary / Fixed Term Hires:

  • Competitive salary
  • Strong learning culture
  • Diverse, award-winning culture with a strong focus on corporate social responsibility

At RSA, our purpose is to Make Life Better Together and that starts with our people. We work side by side with driving energy and determination to get better every day, through industry leading thinking, and by listening to and respecting all perspectives. This is how our leaders and our people make an impact. We are forward looking, so we can adapt, evolve and improve, ultimately achieving our better, together. We are committed to creating an environment that promotes a healthy work-life balance. Our people managers and leaders successfully manage flexible work arrangements for their teams to ensure they are optimal for both the individual, and the business.

At RSA Canada, we are committed to creating a workplace where our employees thrive; where everybody counts and everyone is heard. Where you can be your whole self at work – wherever that is – everyday. To celebrate differences, not just because it's the right thing to do, but because we believe having a diverse workforce which embraces different perspectives makes RSA Canada a more vibrant and creative place to work.

RSA is an equal opportunity employer. We provide accommodation for individuals with disabilities in the job application process. If you need assistance, please email AODA@RSAGROUP.CA. To learn more, visit our Accessibility page.

Apply now!