Digital Trainer

Job Title Digital Trainer

Department Employment & Training Services

Location All JHS Offices and Durham Community

Posting Start Date August 13, 2024

Posting End Date EXTENDED

Employment Group CUPE 2938.13 (Full Time - Fixed Term)

Salary Grid Rate $23.32 per hour

Standard Weekly Hours of Work 35 - 8am to 4pm

Shift Work Required Flex hours occasionally required

Work Environment All JHS Durham Office Locations and Community where required

Additional Benefits Extended Health, Dental, Life, LTD, EAP, mileage reimbursement, accident coverage, RRSP

Start Date As soon as possible

End Date March 31, 2025, with the possibility of extension

John Howard Society of Durham Region Mission Statement:

To reduce the impact of crime and its causes by providing a spectrum of effective prevention and intervention programs.

Position Summary:

The Employment Services at John Howard Society, supported by the Ministry of Labour, Immigration, Training, and Skills Development, aims to assist individuals in securing sustainable employment. This comprehensive support includes offering services such as include Resource and Information, Client Service Planning and Coordination, Job Search, Job Matching, Placement and Incentives, and Job Training/ Retention.

We are seeking a dedicated Digital Trainer to join our team and support job seekers, specifically those who demonstrate deficiencies in foundational digital technology skills. The Digital Trainer will provide targeted digital technology training and support to help service users navigate the pathway to sustainable employment or further education.

Key Relationships:

JHS leadership teams, senior management team, agency employees, service users, and other community agencies and external partners or stakeholders to understand job seeker needs and provide tailored training solutions.

Key Responsibilities:

Client Support:

1. Assessment and Employment Action Plan Development:
   • Assess digital literacy levels using an assessment tool.
   • Develop short-term and long-term goals in consultation with the client and Employment/Employer Advisor.
2. Computer Skills Training:
   • Instruct clients on basic computer skills, including hardware use, software, file management, and troubleshooting.
   • Conduct training in both one-on-one appointments and workshop settings.
3. Internet and Software Navigation:
   • Teach clients to navigate the internet, create and manage email accounts, and use Office 365.
   • Assist clients with online job searching and application processes, including the use of job boards like Indeed and creating application accounts.
4. Digital Profile and Social Media:
   • Guide clients in creating professional online profiles on platforms such as LinkedIn.
   • Educate clients on maintaining a professional online presence.
5. Digital Safety Awareness:
   • Provide training on managing personal information and recognizing frauds/scams online.
6. Collaboration with In-House Programs:
   • Work closely with the Literacy and Basic Skills (LBS) program to support clients’ transition to further or longer-term skill attainment.
   • Work collaboratively with Employment/Employer Advisors and other in-house programs.
7. Client Empowerment:
   • Enhance clients’ confidence and independence by teaching digital skills needed for job search, training, and employment-related activities such as obtaining criminal reference checks, record suspensions, and accessing online training.

Documentation and Reporting:

• Maintain detailed case notes, progress reports, and client files, ensuring compliance with program requirements.
• Generate accurate statistical and narrative reports in a timely manner.

Advocacy and Mediation:

• Advocate on behalf of clients to ensure they have access to necessary resources and opportunities.
• Collaborate with employers, educational institutions, and community organizations to promote understanding and support for clients' needs.
• Represents the John Howard Society in community committees and meetings.

Documentation and Reporting:

• Maintain accurate and up-to-date records of client interactions, training sessions, and progress.
• Document client assessments, employment action plans, and any advocacy or mediation efforts.
• Prepare regular reports on client progress, program outcomes, and any issues or challenges encountered.
• Ensure compliance with all documentation and reporting requirements as per funding agreements and organizational policies.
• Use data to evaluate the effectiveness of training programs and identify areas for improvement.

Resource Development and Information Management:

• Develop and maintain training materials, resources, and guides to support digital literacy training.
• Create user-friendly instructional documents and online resources for clients.

• Update and adapt resources to keep up with technological advancements and client needs.
• Organize and manage digital resources and training materials.
• Ensure that information is accessible and up-to-date for both clients and staff.
• Utilize information management systems to track client progress and program outcomes.
• Ensure data security and privacy in handling client information.

Expected Outcomes:

• Increased employability and opportunities for job seekers.
• Efficient job searching and expanded employment opportunities.
• Enhanced motivation, confidence, and independence in clients.
• Access to jobs and reduced reliance on income supports.
• Provision of intensive individualized digital training services to clients with digital technology skill deficiencies.
• Achieve performance targets identified by funder.

Requirements:

• Strong understanding of digital technology skills, including the use of desktops, laptops, tablets, and smartphones.
• Proficiency in Microsoft Office Suite (Word, Excel), AI, and online application portals. Applicants will be asked to demonstrate their digital skills/knowledge as part of the interview process.
• College diploma or higher in a related field (e.g., Teaching, Social Services, Employment Counselling) and proven experience in digital literacy training or a related field.
• Access to reliable transportation to travel between office locations.
  
• Able to provide an acceptable vulnerable sector police check.

Skills and Attributes:

• Patience and empathy to work with and instruct service users requiring digital literacy training and support.
• Experience in developing training materials and resources, demonstrating flexibility to modify instruction and service delivery in accordance with service user needs and learning styles.
• Proficiency in navigating and adapting to information management systems and best practices.
• Non-judgmental, flexible, committed to achieving agency service outcomes and standards.
  
• Excellent written and verbal communication and instructional skills.
  
• Analyze information and evaluate evidence to make thoughtful and informed decisions and solve problems.
  
• Experience in advocacy and mediation, with a strong understanding of client rights and available resources.
• Strong organizational skills with attention to detail for documentation and reporting.
• Experience supporting diverse clientele and a commitment to promoting equity and inclusion.
• Understanding of internal JHS Programs and Services as well as community supports.

Work Conditions:

• Potential exposure to infectious waste, diseases, and related conditions.
  
• Interacts with the public, clients, staff, visitors, and representatives from other organizations.
• May include tasks such as walking, standing, sitting, and occasionally lifting objects up to 25 lbs., with accommodations available as needed.
• Manual dexterity necessary for operating desktop computers and peripherals.
• Flexibility in working hours as needed, with notice.

Please refer to the following link to apply: https://jhsdurham.bamboohr.com/careers/371