Director of Canadian Operations Job in Calgary for Inland Group |

Director of Canadian Operations

April 20 2021
Industries Vehicles (parts, sales, maintenance)
Categories Production, Operations, Quality, Safety, Trades, Technicians, Construction
Calgary, AB

Inland Group

Director of Canadian Operations

The members of the Inland Group of Companies (IDS, Inland Technologies and Quantem Aviation Services) are highly experienced in aircraft de-icing, environmental management, ground handling and pretty much any other aviation support service you can think of. We operate at over 50 airports in four countries. The organization is focused on growth of our three brands throughout Canada while continuing to maintain the highest level of customer service and employee satisfaction.

Our business is built on a foundation of excellence in customer service, innovation and continuous improvement and safety is at the forefront of everything we do. We provide a workplace where respect, integrity and a high degree of ethical behaviour is a minimum expectation. To learn more about our organization, please visit our website at: To view an example of our commitment to excellence, please view our aircraft deicing operation in action at this link:

We are currently providing an opportunity for a business-minded and customer-focused problem solver who effectively implements strategic initiatives while maximizing productivity through growth, development and engagement of the station management team across Canada.

About You:

You connect quickly with others, enjoy variety in your work and you are a natural relationship builder. As a big-picture thinker, you thrive in and help contribute to a culture of innovation and excellence. You are enthusiastic and bring positive energy into your interactions with others. A fluent and open communicator, you have the ability to represent our company in a courteous and professional way and you thrive on maintaining good relations. Your sense of urgency and positive response to pressure allows you to work at a faster than average pace and you are driven to get things done.

About the Position:

The essential duties and responsibilities of this position include but are not limited to:

  • Supporting and abiding by the company’s Mission, Values and Purpose and instilling these qualities in all employees at all stations;
  • Promoting and adhering to our safety and respectful workplace culture and instilling this culture at all stations while ensuring safety and regulatory compliance with all provincial and federal rules and regulations;
  • Strategic, big-picture thinking backed by an added focus on the tactical aspects of our airport and airline suite of services;
  • Ensure business continuity and emergency response planning is practical and in place at all stations;
  • Plan, organize, and direct all airline and airport services and developing balanced scorecards based on overall goals and objectives;
  • Build and maintain positive and proactive customer relations with all stakeholders including station management, airline and airport customers, and relevant regulators;
  • Using financial capabilities, drafting budgets, tracking individual station financials to targets and meeting financial goals;
  • Liaise with the sales and marketing team in opportunities to develop and deliver on the strategic growth plan for the organization while developing and providing a clear, compelling and articulate explanation of our business’ added value service to prospective customers;
  • Promote and maintain a disciplined and focused approach throughout the operations at all stations to ensure customer expectations are exceeded;
  • Provide leadership, development, and effective performance management to station management ensuring practices and procedures are consistent and efficient;
  • Ensure compliance with all airport and airline contracts specifications proactively through timely communication to station management;
  • Partnering with support functions including Fluids Division, EHS, Human Resources, Engineering and Maintenance, Total Quality, and Finance and Procurement when situations occur;
  • Perform/complete other additional projects, duties, and assignments as required and/or by request.

Please Note: This position requires Transport Canada Transportation Security Clearance to allow access to restricted areas at all airports in Canada.


Interested candidates will have demonstrated expertise in the following required skills and experience

  • 10+ years of airline operational experience including but not limited to customer service, maintenance, de-icing operations, fuelling operations, facility requirements and safety/regulatory requirements;
  • Successful completion of post-secondary education in Aviation Management, Business Management or a related field of study or equivalent experience combined with education;
  • Demonstrated experience with operations start-ups;
  • Solid knowledge and understanding of federal regulatory and airline policies;
  • Must have the ability to mentor and coach high-potential management level employees to accommodate future growth and expansion;
  • Valid Canadian Driver’s License and driving record that meets Company insurance standards;
  • Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, and Excel);
  • Strong understanding of accounting management principles;
  • Excellent verbal and written communication skills with ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide a foundation of open communication;
  • Able to lead a team in meeting goals, identifying areas of strength and following through to be sure that deadlines are met, and success/failures are identified following each project;
  • Solid project management skills to include coordination of team, identifying and assessing project criteria, implementation of key tasks, communication and monitoring of progress and results, and managing to project completion with final results and outcomes being reported;
  • Ability to communicate in both English and French is considered an asset;
  • Must be authorized to work in Canada.

Physical demands include but are not limited to:

  • Standing, walking, sitting for extended periods, and using your hands to handle or feel objects, tools or controls as well as reaching with your hands and arms;
  • Speaking clearly and fluently in English;
  • Ability to hear efficiently;
  • Ability to climb 15-foot heights;
  • Ability to clearly see close-up and at a distance with ability to differentiate colour; use peripheral vision, depth perception and the ability to adjust focus;
  • Wearing of personal protective equipment when required and full mobility allowing for freedom of movement in high-risk environment.

About Inland:

At Inland, we offer the following benefits, some of which are subject to eligibility requirements:

  • A rewarding and safe work environment (company provided PPE);
  • On the job training, mentoring and coaching;
  • Growth and advancement opportunities for high-potential employees;
  • Employee and family assistance program;
  • Competitive compensation and benefits package;
  • Pension plan with employer contribution;
  • Access to group rates and discounts.

If you are committed to providing the highest level of customer satisfaction and your experience and ability meet with the above minimum requirements, please forward your cover letter, resume and salary expectations to the Inland HR Team, quoting posting number 21-25. Full job description available upon request.

Please apply online.

Inland is proud to be an Equal Opportunity Employer.

Apply now!