Dispatcher - Inspection Division Job in Nepean for Viking | Jobs.ca

Dispatcher - Inspection Division

November 27 2023
Industries Security
Categories Administrative, Clerical, Transport, Logistics, Supply Chain, Purchasing
Nepean, ON • Full time

Job Description

Working within a team of fire protection professionals, you will mainly be responsible to ensure customer service in regards of service calls, inspections, efficient planning of the technicians' schedule, and follow-up on work execution. Among other things, your
responsibilities will be to:

  • Assign Inspection/Service work to the appropriate technicians and provide them administrative support when required;
  • Plan the workload of each technician;
  • Verify monthly schedules and plan inspection visits to customers;
  • Address service calls and inspection requests from customers;
  • Offer a basic technical support to customers;
  • Record service calls and prepare work orders;
  • Receive and assign customers' feedback to the appropriate person;
  • Make sure all work is being executed within a reasonable time frame;
  • Present and describe the company's products and services to potential customers.


  • Administrative OR Administrative Project Management study OR High School diploma with equivalent relevant experience;
  • Minimum of 2 years of relevant experience in a similar position;
  • Fluent in spoken and written English (essential);
  • Spoken and written French (an asset);
  • Strong computer skills and very good knowledge of Windows software;
  • Strong customer service skills;
  • Be resourceful and have a good work organization;
  • Experience in a licensed trade with background in service/dispatch (an asset);
  • Knowledge of fire protection products (an asset).


  • Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates.
  • Competitive salary based on competencies and experience.
  • 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays.
  • Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a
    quick access to healthcare services in many Canadian provinces.
  • Group RRSP with employer contributions following 3 months of continuous service.
  • Supplemental training according to employee, market or company needs.
  • Years of service Recognition Program.
Apply now!