Fairmont Gold Supervisor (Seasonal June - January 2022) Job in Banff for Fairmont Banff Springs | Jobs.ca

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Fairmont Gold Supervisor (Seasonal June - January 2022)

May 10 2021
Industries Accomodations, Food services
Categories Arts, Culture, Recreation, Sports, Bar, Club, Lounge, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Leisure, Entertainment, Management, Administration, People Monitoring
Banff, AB
Fairmont Gold at Fairmont Banff Springs is a “hotel within a hotel”. With 111 newly renovated guest rooms and a 3000 sq. foot lounge, Fairmont Gold offers the highest level of guest service.
Rate of Pay: Starting at $17.37 per hour. Full rate after one year is $21.87per hour.
What is in it for you:
  • Subsidized staff accommodation provided on-site for full time status
  • Duty meal in our newly renovated staff cafeteria
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness centre/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
  • Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
  • Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests
  • Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
  • Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
  • Must be available for shift work including weekends, mornings, and evenings
  • Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
  • Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met
  • Other duties as assigned
Your experience and skills include:
  • Previous Front Desk experience in a large luxury resort/hotel setting an asset
  • Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
  • Previous Property Management System experience
  • Strong interpersonal and problem solving abilities
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • On occasion must be physically able to lift guest luggage and assist to guest room
Your team and working environment:
  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com.