Front-line technician level 3

The mission of a front-line technician is to provide excellent technical support, network administration and preventive maintenance services to the company's customers, whether remotely or directly at the customer's site.

Your daily

• Answering service calls
• Participate in hardware and software installations at customer sites
• Carry out preventive maintenance at customers' premises
• Carry out quality follow-ups with customers
• Make verbal and written recommendations to increase the functionality, security and stability of client systems
• Keep abreast of new trends and technologies
• Ensure the security and stability of the networks of supported customers

Your profil

• Advanced knowledge of Windows 7/8/10 / Server 2003, 2008, 2011, 2012, 2016
• Proficiency in Office 365 (In-depth knowledge)
• Mastery of Exchange (On prem and Online)
• Mastery of ActiveDirectory (Azure, Hybrid, On prem)
• Mastery of VmWare, Hyper-V virtualization
• Knowledge of Watchguard, Azure, Datto, Fortinet technologies (an asset)
• Trained in MD - 100, MS - 100 (an asset)
• Experience in outsourced IT services (very strong asset)
• Very strong learning ability
• Minimum 5 years of experience
  
• Team spirit, autonomy, motivation, interpersonal skills and good self-presentation