The General Manager, Nunavut Operations, reporting to the Senior Director, Network and Field Operations is responsible for overseeing the operations in the Eastern Arctic and leading the Managers and their direct reports. This position is also responsible for co-managing the activities and the resources necessary to ensure that the network utilization and availability is maximized and is operating at the established performance and service levels. This position is responsible for the integrity of the network and this will be accomplished through the General Manager, Nunavut Operations involvement in the administration of the physical assets and personnel involved in the construction, maintenance and operation of the network. The General Manager, Nunavut Operations will also provide support as necessary in developing and implementing programs and strategies that will drive sales of Northwestel's products and services and enhance Northwestel's image and relationships in Nunavut.
This position has the following direct reports:
NATURE AND SCOPE
The Network and Field Operations department currently spends 25% of Northwestel’s expense budget and as the General Manager, Nunavut Operations, the incumbent must represent the interests of the company and allocate all funds in a responsible manner. Deliverables in support of expenditure controls will include forecasting, cost containment and resource efficiency measures. In addition, this position is challenged with anticipating customer demands and responding appropriately on behalf of Northwestel.
External contacts include governments, community associations, the business community and residential customers for selling and managing accounts or dealing with escalated issues brought to the attention of the incumbent. Specifically, external contacts include government leaders, presidents of Indigenous organizations, ministers of government departments, chairman and presidents of regional corporations, executive boards of business associations, chambers of commerce, associations of municipalities, and mayors.
Internal contacts include providers of customer service information and solutions, from all parts of the organization, especially Consumer Markets, Engineering, Finance, Regulatory, Field Operations, Planning, Marketing, Sales, Government Relations and Public Relations for the various purposes of information exchange, coordination of activities and planning new service introductions or process improvements. This position will make frequent presentations to the Executive Team regarding activities in the department and make recommendations for new initiatives or changes in processes.
Typical problem-solving entails facilitating the resolution of problems through a cross functional team responsible for operational results that are creative and meet customer needs. Coaching and mentoring are also used as required in assisting employees in determining the best approach to a customer problem. This position must clearly manage expectations and deliverables when communicating with all customers including major businesses, the small business community or residential customers.
KNOWLEDGE AND COMPETENCIES REQUIRED
This position works in a typical office environment and will travel throughout Nunavut Territory. The GM must travel four to six times a year to other centres, e.g. Yellowknife or Whitehorse to attend meetings and visit with staff. Occasionally, travel to Ottawa, Toronto and Winnipeg is required to visit client head offices.