Guest Services Agent - Summer 2021 Job in Tahsis for True Key Hotels & Resorts |

Guest Services Agent - Summer 2021

February 12 2021
Industries Accomodations, Food services
Categories Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Reception, Customer Service
Tahsis, BC

Looking for an employment experience of a lifetime? Join Nootka Marine Adventures for your West Coast wilderness opportunity; make lasting memories and friendships while you earn money for your next adventure.

Join our team today!

True Key Hotels & Resorts proudly manages Nootka Marine Adventures at the Moutcha Bay Resort, located at the mouth of the Conuma River just 40 minutes west of Gold River, in the beautiful sheltered waters of Nootka Sound, BC. It is easily accessible by car, float plane or boat. Moutcha Bay Resort provides a unique collection of wilderness accommodation, adventure products and services not otherwise found in our region, such as guided fishing, wildlife tours, kayak tours, boat & equipment rentals, and an onsite full-service restaurant. Visitors find the drive with the beautiful lake and forest scenery an added bonus.

True Key Hotels & Resorts provides competitive employment packages for its team members including competitive wages, in-season accommodation, in-season meals, education allowance, employee discount programs, on the job training and opportunities for advancement.

This position is available for Moutcha Bay Resort.

Guest Services Agents are part of our dynamic Guest Services team and are often the first point of contact our guests have with our wonderful resort. An "anything is possible" approach is valued when responding to our guests' needs and questions. Attention to clear and pleasant communication and creative problem solving is key to success as you help our guests from check in to check out and throughout their stay. You can expect a fun working environment that prioritizes safety and guest experience.

Anticipated start date: May 15th - June 30th
Anticipated end date: August 20th - September 15th

Contract length subject to change based on the demands of the season.

Position requirements include and are not limited to:

  • A service driven individual dedicated to the guest experience and cleanliness
  • An attention to detail and a commitment to safety and professionalism
  • Excellent interpersonal skills and verbal communication skills
  • Proficient with Microsoft Office Suite
  • A desire to live and work in a remote setting with limited access to nearby cities
  • Physical ability to lift 30 pounds
  • Physical ability to work while walking and standing for prolonged periods
  • Valid driver’s license preferred
  • Occupational First Aid Level 1 preferred
  • Prioritization and time management skills
  • Problem solving and decision-making skills

The duties of this position include and are not limited to:

  • Oversee the day to day operations of the front desk.
  • Take reservations, package bookings, guest arrivals and departures in a professional manner.
  • Ensure a stellar experience for guests when interacting with the front desk.
  • Communicate effectively with the team including; maintenance, housekeeping, restaurant, and marine operations.
  • Assist guests with retail purchases and restock retail merchandise as needed.
  • Enter data, maintain records and launch reports and financial statements.
  • Record day to day financial transactions and complete posting process.
  • Create a positive and supportive work environment.
  • Adhere to health & safety standards.
  • Ensure safety and confidentiality of our owners, guests and employees.

Must be legally entitled to work in Canada.

Apply now!