New job at Big White Ski Resort (via |

Guest Services: Concierge Desk Winter 20-21

August 3 2020
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Reception, Customer Service
Kelowna, BC

Position: Concierge Desk Reports to: Concierge Manager

Employment: Seasonal, Full Time Start Date: Mid-November

Pay Rate: $14.60/hr End Date: Mid-April

Job Description:

Duties include selling activities, cash handling and balancing, using a computerized registration program for tracking guests, providing guests with resort information and answering enquiries. The Concierge Desk Team works at the Concierge Desk in the Village Centre Mall. Candidates must be efficient, highly organized, and demonstrate excellent communication skills as well as quickly develop an in-depth knowledge of the resort and its products and facilities. Prior experience in Customer Service is essential.

Position Requirements/Skills:

  • Proven self-motivation, ability to work well, particularly in a team with minimum supervision
  • Excellent customer service skills
  • Excellent organization, time management and communication skills
  • Excellent written and verbal communication skills
  • Computer proficient
  • Must have a high level of attention to detail
  • Must be able to handle guest complaints in a professional and sensitive manner
  • Work well within a diverse team environment
  • Flexible availability: including evenings, weekends and statutory holidays

Duties and Responsibilities:

  • Sell Adventure Activities and inform guests about the specific requirements for each Activity
  • Provide exemplary customer service and keep up-to-date on resort information
  • Liaise with activity providers to ensure excellent customer service
  • Cash handling and balancing, ensuring accuracy in all facets
  • Be the ‘face’ of the resort and the first point of information for guests
  • Develop a comprehensive knowledge of in-house departments and products
  • Handle guest complaints and guest feedback in a professional and timely manner, referring to Concierge Manager where necessary
  • Communicate effectively with all departments regarding guest experience
  • Comply with all department and company policies, and procedures
  • Uphold the highest standard of internal and external customer service at all times

Physical Demands:

  • Must be able to sit or stand for long periods at operating computer station
  • Occasional lifting and carrying up to 20 pounds
  • Must be able to kneel, bend, stoop, squat and stretch to fulfill duties
  • Requires grasping, using tools, writing, standing, sitting, repetitive motions, listening and hearing ability, and visual acuity
  • Able to work in all weather conditions on occasion

Location: Big White Ski Resort

Apply now!