Help Desk Analyst Job in Tillsonburg for electromacgroup |

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Help Desk Analyst

June 16 2021
Industries Industrial products (Others)
Categories Trades, Technicians, Construction
Tillsonburg, ON

Since its inception in 1938, Fleetwood Metal Industries has continued to evolve to meet and exceed the technological trends. Fleetwood's capabilities focus on state-of-the art metal stamping and welding technologies, controlled by highly trained operator. Fleetwood houses over 60 presses that range from 250 to 2,000 tons for blanking, forming and drawing. Our advanced robotic mig and spot welding capabilities ensure the kind of quality that exceeds industry standards. Our advancement in forming simulation and CATIA design is moving Fleetwood to the forefront of high strength material part production.

Fleetwood Metal Industries has an exciting opportunity in our Tillsonburg Plant! FMI is looking for a Help Desk Analyst.


  • Provides front-line service to PPHC users on software and hardware related problems.
  • Escalate call and tickets when necessary.
  • Meet ticket SLA requirements
  • Create, maintain support manuals and other documentation
  • Setup and dispose obsolete end user hardware.
  • Responsible for Software License tracking.
  • Purchase Computers parts and accessories
  • Running reports to analyze common complaints and problems.
  • Diagnose and troubleshoot technical issues
  • Remotely supporting users
  • Comply & Enforce Company Policies

Other Duties as assigned REQUIREMENTS

  • University degree or diploma in Information Technology and/or equivalent business experience
  • 3-5 Years Users Support Experience
  • Support in Manufacturing setting is a plus
  • Knowledge of Microsoft products: office365; Windows 7/10
  • Knowledge of various network devices like Hubs, Routers, NIC, etc..
  • Knowledge of various HW and SW.
  • Knowledge of Active Directory, DNS & DHCP.
  • Excellent organizational skills
  • Project management skills.
  • Superior communicational skills both verbal and written
  • Ability to prioritize requests.
  • Willingness to travel.

Fleetwood Metal Industries is committed to promoting accessibility for Ontarians with disabilities and complying with the Accessibility for Ontarians with Disabilities Act, and makes accommodations available for applicants with disabilities in its recruitment processes. When an applicant for employment is chosen to participate in an assessment and/or the selection process, reasonable accommodations are available upon request in relation to the materials or processes to be used.