Housekeeping Manager Job in Sooke for True Key Hotels & Resorts |

Housekeeping Manager

May 5 2021
Industries Accomodations, Food services
Categories Cleaning, Housekeeping, Hospitality, Catering, Tourism
Sooke, BC

Come Join our team today!

Adventures await in southern Vancouver Island, a diverse natural playground just off our doorstep! Connect with nature as you hike trails in the coastal rainforest. Visit whales, seals and other ‘neighbours’ as you discover the ocean waters still only 30 minutes from Victoria.

We operate two boutique style vacation homes properties in Sooke on Vancouver Island. Sooke Harbour Resort & Marina and SookePoint Ocean Cottage Resort, proudly managed by True Key Hotels & Resorts.


The Housekeeping Manager establishes workflows, standard procedures and quality control plans. Responsible for the maintenance of vendor/supplier relationship, organizing employee shifts, training and motivating team members and checking private and public areas for tidiness in a hands-on working role. Accepts ownership of organizational goals by exploring different opportunities to add value to the company.


  • Operate the housekeeping department in accordance with policies, procedures, the annual plan and operating budget.
  • Manage and schedule the day-to-day activities of the housekeeping team.
  • Perform Room Attendant and/or Houseperson duties, regularly
  • Review housekeeping productivity from completed daily checklists, rewarding high achievers and identifying opportunities for improvement
  • Manage the lost and found program including charitable donations
  • Pick up any debris and material laying around the property and common areas.
  • Action any maintenance deficiencies by coordinating with Maintenance for prompt solution.
  • Track replacement items installed in units and create Work Orders for billing.
  • Accountable for adequate stock levels of all guest room products with correct inventory control
  • Resolve short-supply from any back-ordered items
  • Interview, hire, coach, inspire and train staff in accordance with training processes.


  • Two years minimum Housekeeping experience with 1 year of leadership experience in a hotel setting or related industry is required. Resort experience is a strong asset.
  • Post-secondary education in hospitality or related discipline preferred
  • A working knowledge of hotel systems, specifically WebRez or RDP would be a strong benefit
  • Proficiency with computers systems required, such as Microsoft Outlook, Word and Excel applications
  • Excellent communication skills, both written and verbal as well as excellent problem-solving abilities
  • Strong eye for detail and the ability to deliver and coach in the moment
  • Proven comfort and experience to interact effectively with all levels of managements, guests, associates, vendors and clientele, both inside and outside of the organization
  • Passionate towards cleaning and driving a team to deliver quality work
  • Reliable and responsible team player and dynamic leader capable to work with little supervision
  • Highly safety conscious work practices enforcing correct safety procedures/standards and ability to recognize and act in emergency situations
  • Ability to clean rooms, as needed while adhering to all departmental standards and environmentally sound practices
  • Physical ability to work to bend, crouch, climb stairs and being in motion for prolonged periods
  • Physical ability to carry or lift up to 50 pounds

Candidates must be legally able to work in Canada to be considered

Apply now!