Housekeeping Operations Manager Job in Jasper for Fairmont Jasper Park Lodge |

Housekeeping Operations Manager

July 29 2021
Industries Accomodations, Food services
Categories Cleaning, Housekeeping, Hospitality, Catering, Tourism, Production, Operations, Quality, Safety
Jasper, AB

Housekeeping Operations Manager (Full Time Permanent)

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. As the Housekeeping Operations Manager, your care and attention to detail while managing the day to day operations in our Housekeeping and Laundry departments will ensure exceptional standards and support our performance pillars - you will take pride in the role you play facilitating a memorable guest stay.

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Summary of Responsibilities:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Follow departmental policies, procedures and service standards
  • Oversee daily operations of the Housekeeping and Laundry departments as assigned
  • Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures
  • Maintain the adherence to Fairmont brand standards
  • Assist in effectively managing employee relations within the department
  • Handle guest complaints and follow through on action required
  • General office administration which includes payroll, scheduling, ordering supplies and inventory control
  • Assist in the organization and actively participates in the monthly department communication meetings
  • Ensure all employees are trained to work safely
  • Progressive evaluation of staff performance in collaboration with their direct supervisors
  • Maintain and creating initiatives in support of our Brand constituents.
  • Monitor health and safety regulations and W.H.I.M.S. training
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
  • Follow all safety and sanitation policies
  • Other duties as assigned

Your experience and skills include:

  • Previous Supervisory experience required
  • 3 years of Housekeeping experience, preferably in a 4 or 5 star property
  • Strong organization and communication skills necessary
  • Laundry experience an asset
  • Valid Alberta driver’s license required
  • Computer literacy in Property Manager, Excel, Word
  • Post Secondary Degree or Diploma in Hotel Management an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

  • Sitting: 2-3hr/day
  • Walking: 5-6hr/day
  • Standing: 1-2 hr/day
  • Bending/Reaching: 1-2 hr/day
  • Pushing/pulling: 1 hr/day
  • Physical Effort: could be lifting up to 50 lbs
  • Visual Effort: high
  • Environmental Stress: busy atmosphere; indoors and outdoors work required in seasonal elements; high noise level; work with hazardous machinery

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit

Apply now!