Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
The IITS Monitoring Team is located in Waterloo (Ontario, Canada) and cooperates with regional support teams worldwide.
The IITS Monitoring Specialist provides proactive customer support with the main objective to maintain customer system’s up-time and prevent system/service outages. The position holder troubleshoots, documents and resolves customer monitoring tickets and communicates with involved parties.
Flexible working hours are necessary. Staggered shifts and/or on-call schedules are required to fulfil 24x7 coverage and carry out continuous service levels.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
Agfa Inc. is committed to complying with the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and all of its standards in order to create a barrier-free Ontario. We will provide necessary accommodation during the recruitment and selection process to all applicants. If you require accommodation as part of the employment application process, please contact firstname.lastname@example.org.