Implementation and Support Specialist Job in Montreal for Lexop |

Implementation and Support Specialist

April 28 2020
Industries IT: Software
Categories Consultation, Business analyst, Help Desk, Information Technology, IT, Project management
Montreal, QC • Remote

Lexop is looking for an experienced Implementation and Support Specialist - open to remote work within Canada.

Why Lexop:

When you join Lexop, you partner with an inclusive company that believes in trust. We don’t micromanage because we know you’ll deliver your best work unhindered. We are a diverse, funny, and ambitious team. Our mission is to help consumers all around the world pay their past-due bills - and with Covid, this mission has become more important than ever.

When you join Lexop, you have access to all the executives, who will work closely with you to ensure we all succeed and support you in your professional growth.

When you join Lexop, you get to participate in weekly happy hours, monthly events, and quarterly all-hands meetings where we share news about all aspects of the Company. You'll find very. quickly that our Company culture resonates all the way from the top.

When you join Lexop, you’re armed with the right tools for success and some fun perks for good measure: competitive healthcare coverage, annual learning and development budget, and a fully-stocked kitchen. Our flexible remote work policy ensures a good work/life balance with a minimum of 4 weeks off for vacation.

On-site at our modern and spacious offices located in the Old Port of Montreal, there are plenty of opportunities to bond with your colleagues during the different social events and fun team-building activities we organize.

You’ll be working at an award-winning company backed by renowned investors in a centrally located office 20 meters from Square-Victoria metro station.

So join us! Become a Lexoper!

As an Implementation and Support Specialist, your work will start right after contract signature. Following a handover from the sales team, customers will deal directly with you in oder to complete all the data gathering requirements. Once done, you’ll being preparing their account and configuring everything to their specifications. You’ll accompany them throughout the implementation process as well as after launch once they begin using the product. You’ll deal with questions and support requests, coordinating with the engineering team when necessary.

Main Responsibilities:

  • Meeting with customers to collect requirements and information required to prepare account
  • Configure customer accounts to reflect branding, messaging, internal processes
  • Following up on regular basis with customers throughout the implementation phase
  • Interfacing with engineering department to track product readiness
  • Accompanying customer throughout the implementation and after product launch
  • Handling questions and support requests
  • Gathering information to help engineering team investigate issues
  • Providing feedback to product team concerning potential features and improvements
  • Tracking performance and following-up with customers on a regular basis after launch

Minimum Requirements:

  • Degree in technical field (engineering, computer science, information technology ...)
  • Must be bilingual (french and english)
  • 2+ years experience in a customer support role
  • Ability to multitask and thrive under pressure
  • Exceptional communication and customer service skills

Bonus skills:

  • Experience at a Startup
  • Experience in technical support and implementation

People say, "work hard, play hard." At Lexop, we believe in "work smart, live well.".

If this speaks to you, you need only apply.

Apply now!