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Jasper Lodging, Front Desk Agent, $16/hr

July 6 2020
Industries Accomodations, Food services
Categories Hospitality, Catering, Tourism, Reception, Customer Service
Jasper, AB
Overview

We're a team of adventurous spirits who thrive on building connections. We're guided by our leading core value of Safety First in all that we do. As part of our Safety Promise, we are implementing safety measures for our team that include added precautions if feeling unwell, physical distancing practices and comprehensive cleaning processes. Keeping everyone safe and healthy is a shared commitment to each other and to our guests.

Our collection of travel experiences is united by the power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.
Responsibilities
  • Process telephone calls
  • Process group arrivals and departures
  • Register arriving guests and assign rooms
  • Process guests’ departures, calculate charges and receive payment
  • Take, cancel, and change room reservations
  • Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
  • Refer major guest complaints to Hotel Manager or Front Desk Supervisor
  • Balance cash and complete balance sheets, cash reports and related forms
  • Provide information on hotel facilities and services, and local points of interest
  • Arrange services required for guests with special needs
  • Provide information regarding room status and special guests to other departments
  • Learn the Emergency Response Manual thoroughly
  • Learn the Night Audit procedures.
  • Perform related Front Desk duties as directed by Supervisor
Qualifications

The ideal candidate will possess the following knowledge, skills and abilities:

  • Minimum grade 12 education with diploma
  • Previous experience or education an asset
  • Neat and clean in appearance and work habits
  • Pleasing, outgoing personality
  • Knowledge of languages is considered an asset
  • Ability to accept direction
  • Solid understanding of guest service principles
  • Good communication skills
  • Ability to accept direction
  • Knowledge of computers, will train
  • Typing skills an asset
  • Ability to work within a Team
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
  • Comfortable standing for long periods of time (up to 8 hours)

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

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