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Jasper Lodging Front Desk Supervisor

June 19 2020
Industries Accomodations, Food services
Categories Hospitality, Catering, Tourism, Reception, Customer Service
Jasper, AB
Overview

We're a team of adventurous spirits who thrive on building connections. We're guided by our leading core value of Safety First in all that we do. As part of our Safety Promise, we are implementing safety measures for our team that include added precautions if feeling unwell, physical distancing practices and comprehensive cleaning processes. Keeping everyone safe and healthy is a shared commitment to each other and to our guests.

Our collection of travel experiences is united by the power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.
Responsibilities
  • Review and verify the work of hotel front desk clerks
  • Supervise the activities and coordinate the scheduling of the front desk team
  • Arrange training and orientation of all new front desk team members
  • Coordination of front desk activities with other departments
  • Enter rooming lists in the computer system
  • Coordinate handling of all tours and tour policies
  • Ensure accurate room counts are kept
  • Submit room forecasting and progress reports
  • Open and close room availability when necessary
  • Effectively handle guest inquiries and complaints
  • Learn procedures and functions of hotel front desk clerks
Qualifications

The ideal candidate will possess the following knowledge, skills and abilities:

  • 2-5 years experience in a major hotel, one year of supervisory experience an asset
  • Able to speak, read, write and understand the primary language(s) used in the workplace
  • Good communication skills, both verbal and written
  • Most tasks are performed in a team environment with the employee acting as a team leader
  • Able to work with minimal direct supervision
  • Basic computational ability
  • Basic computer skills
  • Knowledge of hotel computer accounting programs, such as Maestro

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

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