Experiencing warm and engaging service in luxurious surroundings is at Fairmont Hotels & Resorts. Showcase your service and organizational strengths as Laundry Manager, where your stewardship of laundry and valet operations will promote an engaged team and ensure exceptional standards for our hotel linens.
Hotel Overview:Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".
Summary of Responsibilities:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Ensure the highest level of cleanliness in accordance with Fairmont Hotels & Resorts standards, policies and procedures
Effectively lead employee relations within the laundry department
Conduct monthly communication meetings and attend hotel meetings as required
Maintain a motivated and engaging team by actively working and following up on CES action plans
Communication & relationship building with suppliers
Handle guest concerns and follow up on action required
Conduct monthly communication meetings and ensure effective employee performance management
Health and Safety of all colleagues and guests
Promote team work within the department and ensure strong interdepartmental relationships
Plan, schedule, and hire all laundry colleagues by using Watson and TAS.
Train, coach and develop staff in accordance with hotel standards to ensure the best quality of service is offered to our internal and external guests
Maintain preventive maintenance program of all equipment and ensure timely repairs
Ensure the prompt courteous pick-up and delivery of guest laundry, deliver service according to the Fairmont & LQA Standards
Maintaining a strong relationship with the year round and seasonal laundry contracts in the town of Jasper
Prepare & monitor the annual Laundry operating budget including revenue streams, labor costs and operating supplies
Conduct quarterly rooms and food and beverage linen inventories and in conjunction with the Rooms Division and Food and Beverage Division Managers and place orders to ensure adequate supplies based on business levels
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned
Minimum 2-5 years experience in a managerial role, preferable within a laundry or housekeeping environment
Valid driver’s license, able to drive a standard vehicle required
Knowledge of laundry equipment and cleaning products an asset
Able to work flexible hours over a 24 hour period
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
The passion and drive to train, coach and teach fellow colleagues and supervisors
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
:Management / Supervisory
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