Team Lead - Call Centre Job in Hamilton for FCT | Jobs.ca
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Team Lead - Call Centre

May 6 2021
Categories Bank, Insurance, Financial Services
Hamilton, ON

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!

Here's how you'll contribute:

  • Carry out the administration of department programs and services, including: analysis of documentation, document preparation and response to customer inquiries within established timeframes

  • Provide guidance and instruction to the team in the resolution of title defects or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required

  • Prepare, analyze and action Lender reports within established deadlines

  • Provide day-to-day balanced, constructive feedback to members of the department regarding their work

  • Identify and elevate performance issues to the department manager, providing specific details of the concern or issue

  • Provide detailed feedback to the department manager for incorporation into the annual and probationary reviews of department employees

  • Collaborate with the department manager in the design, implementation and delivery of new functional training

  • Assist in the development of training plans for new staff and ongoing cross training within the team

  • Organize and attend department huddles and meetings

Here's what you'll bring:

  • Law clerk designation or equivalent experience is required
  • Three to four years mortgage related experience
  • Three to four years’ experience working independently on real estate files from opening to close, including all aspects of funding
  • Strong customer service skills with a focus on building relationships
  • Detail oriented and proven ability to multi-task in a fast paced environment
  • Excellent organizational and time management skills
  • Ability to exercise good judgment in protecting confidential information
  • Intermediate computer skills in MS Office products (Word, Excel and Outlook)
  • Flexibility to work additional hours as required

Our core hours of operation are 8:00 a.m. – 9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9:00 p.m.

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

Apply now!