Manager, Analytics, Consumer Protection, Global Compliance, Canadian Banking & Global Wealth Job in Toronto for Scotiabank |

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Manager, Analytics, Consumer Protection, Global Compliance, Canadian Banking & Global Wealth

January 14 2021
Industries Bank, Insurance, Financial services
Categories Accounting, Finance, Bank, Insurance, Financial services, Bank, Insurance, Financial Services, Forensic accounting, Fraud
Toronto, ON

Requisition ID: 94478

Join the Global Community of Scotiabankers to help customers become better off.

Purpose of Job

The incumbent will be responsible for supporting the compliance process of regular fillings to the Financial Consumer Agency of Canada (FCAC) and the Autorité des Marches Financiers (AMF), including collection and submission of data/information requests. The incumbent will also participate in the design, development and ongoing monitoring process of compliance risk, including building analytics and reporting.

Key Job Accountabilities

  • Support and build the process to administer and monitor FCAC reportable compliance issues.
  • Assist with the maintenance of the Bank’s FCAC complaint reporting program, to ensure compliance with applicable complaint reporting requirements and assist with the identification of key trends.
  • Support with the development, implementation and ongoing compliance monitoring and analysis of data points to identify and highlight key compliance risks trends:
    • using complaints data combined with additional data from the business and other areas (including compliance systems) identify trends and/or gaps across businesses of compliance risks and report findings with recommendations;
    • provide information and insight to business areas and executive management;
    • identify potential areas where there may be emerging issues or issues to be addressed, and
    • support Canadian Banking Compliance team’s mandate in providing advice and counsel to Canadian Banking business areas.
  • Prepare statistical analysis of compliance monitoring data points to meet the reporting requirements of the Chief Compliance & Regulatory Officer and the Audit and Conduct Review Committee of the Board.
  • Prepare statistics, charts and/or graphs of compliance monitoring data points to provide insights to management on regular basis.
  • Research and prepare responses to FCAC enquiries, information requests and examinations as required.
  • Proactively reaches out to other areas to understand, analyze and collect data that can support the compliance monitoring program.
  • Proactively identifies potential violations of regulatory requirements, internal policies and procedures, in a timely manner and makes recommendations to mitigate business, compliance and operational risk.
  • Supports the businesses in the assessment, identification of remediation plans and monitoring to closure of compliance incidents.
  • Undertake such other compliance projects and initiatives, as directed by the VP, Compliance, Canadian Banking, Retail and Commercial and/or Director, Compliance Canadian Banking.


  • Post-Secondary education and/or professional designations.
  • At least 3 years of related experience working with trending and analytics in the financial services industry, or within finance groups, audit and/or risk management functions.
  • Proficiency in the use of analytical tools, at a minimum advance knowledge of use of excel.
  • Experience with building and using analytics to identify trends, areas of risk and/or opportunities for improvement; including reporting trends and key highlights.
  • Strong analytical skills, results oriented and data driven approach in decision making.
  • Good judgment and attention to detail, to identify data inconsistencies, connect trends and data points and ability to research matters using internal and/or external data/resources.
  • Ability to communicate clearly and effectively both verbally and in writing.
  • Strong administrative and good project management skills in order to maintain the currency of various data bases and compliance documentation.
  • Comfortable working in high intensively and time sensitive environment.
  • Knowledgeable about Scotiabank organizational structure, risk management, operational procedures, and generally understand the business activities, products and services offered by the business units would be an asset.
  • Knowledge with regulatory obligations applicable to Banks and insurance would be an asset.

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.