Manager, HR Systems, Human Resources, Client & People Services Job in Toronto for Law Society of Ontario |

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Manager, HR Systems, Human Resources, Client & People Services

July 6 2021
Industries Legal
Categories Data Business Analyst, Generalist, HR, Training, HRIS, ATS
Toronto, ON


The Manager, HR Systems (“The Manager”) is responsible to lead, manage and operate all aspects of the Law Society’ s Human Resource Information Systems (HRIS), people data structure and HR reporting enabling the complete, accurate and timely processing and recording of people transactions, reliable employee information and records, and insightful reporting and analytics. The Manager, working in close collaboration with the HR, Payroll and IT teams, will evolve the HR/Payroll system and Time & Attendance system and their related operational processes into a fully integrated HRIS/HRMS operation which is compliant with applicable security, privacy and employment legislation, policy and protocols established by the Law Society.
As an essential member of the HR Management team, the Manager collaborates on the design, build and operation of an effective HR Strategy and department delivering effective HR services and an engaging employee experience.


  • A university degree in business, human resources management, computer science or related field, coupled with a CHRP or CHRL designation. Equivalent knowledge and capability from suitable combination of other formal education and practical work experience may be considered.
  • A minimum of 10 years’ related HRIS experience working in a dynamic, change oriented, consultative human resources environment of which at least 5 years is Canadian HRIS management experience supporting a SaaS model of HR technology including systems configuration and implementation, business process re-engineering, operations, reporting and analytics.
  • Strong general business acumen.
  • Passion for business operations with demonstrated ability to translate business needs into effective HR processes and solutions.
  • Broad understanding of Human Resource Management and HR services.
  • Strong knowledge of Canadian payroll practices and Ontario employment legislation.
  • Practical experience designing and managing HR compliance, including payroll requirements and audit control.
  • Resilient to shifting priorities - able to prioritize and organize time/resources to deliver consistent results and bring initiatives to successful completion.
  • Strong critical thinking skills and ability to diagnose and problem solve.
  • Ability to influence at all levels with superior written, verbal, presentation, relationship and stakeholder management skills.
  • Ability to communicate with people that have varying levels of technical/data expertise.
  • Proven ability to work effectively on a team, providing guidance and support to other team members.
  • Service oriented - recognizes the importance of internal clients and external members.
  • Works independently with high attention to detail and confidentiality.

Technical Skills and Knowledge

  • Strong understanding of HR data & systems and their application to advance operation efficiency.
  • Database analysis and documentation (ERD) and query (SQL) skills and experience.
  • Proven hand-on HRIS and reporting design, build, project & change management and operation including module configuration, conversion and implementation.
  • Demonstrated business process re-engineering (BPR) skills and experience to streamline, optimize and align HR process to the HRIS.
  • Experience with Identity & Access Management (IAM) to support authentication of users and system, authorization of those users and systems, user provisioning, audit of identity systems, user repository management (Active Directory), and related functions.
  • Strong data orientation and a demonstrated ability to translate HR data and metrics into insight.
  • Strong capabilities in Microsoft Outlook, MS office suite, Visio.
  • Experience using enterprise data reporting tools such as IBM Cognos or Microsoft Power BI.
  • Proven ability to create complex queries to extract data for analysis and interpretation.

Client / Customer Service Planning

  • Develops and executes a roadmap for the evolution and build of all HR systems and the related business processes for HR/payroll, time and attendance, identity and access management, and other modules and interfaces such as application tracking, benefit carriers and learning management systems.
  • Balances stakeholder needs to ensure business and team priorities are met.
  • Develops business processes and workflows to support effective processing/recording of people transactions and the accurate capture and maintenance of people information in all HR systems and related downstream systems.
  • Designs and creates HR reporting including metrics, data analytics and dashboards to provide timely and relevant metrics to the business.
  • Partners with IT for system security, integrations, enhancements, and performance reliability.
  • Serves as project lead for service upgrades, enhancements, maintenance, and optimization.
  • Influences and helps support the HR function and people leaders across the organization with fact-based and technology-enabled data, standardized processes, streamlined workflow, automation and electronic records.

Client / Customer Service Delivery

  • Operates and expands platform/applications/processes to achieve an effective HRIS and a fully integrated HRMS supporting current and future Law Society needs and strategy.
  • Ensures proper data integrity and audit controls to achieve high quality HR data and compliance with required legislation.
  • Manages data governance policies and maintains master data control.
  • Assesses and controls security permissions.
  • Oversees all reporting for accuracy and consistency.
  • As the subject matter expert and leveraging learning resources, develops and delivers end-user and administrator system training, documentation and tools to support the usage of the HR systems.
  • Acts as the backup for the Specialist, HRIS whose role includes system operation, process administration, data validation and reporting.

People Leadership

  • Hires, trains, manages, develops and evaluates the employees reporting to the Manager and will contribute to the overall management of the HR team.
  • Assigns work/projects ensuring timelines and deliverables are achieved.
  • Encourages cross-training within the team to achieve readily available back up for all HRIS operations and timely support for end users.
  • Shares expertise with individuals and groups throughout the organization, ranging from individual professional support and advice to delivery of training and communication sessions for employee groups.
  • Acts as the expert resource, educator and implementer of HRIS/HRMS programs and services for the Law Society.

Financial Responsibility

  • Determines the financial and people resource needs for HRIS operations and projects.
  • Provides input to the overall HR department budget.
  • Reviews annual vendor performance and fees to ensure contract deliverables and performance metrics are met.
  • Negotiates with service providers for required professional services and add-ons.
  • Ensures compliance with applicable security, privacy and employment legislation, policy and protocols established by the Law Society.
  • As the ‘owner’ of the people system of record for the Law Society and people data, the information base is considered an asset which affects the financial performance of the organization.

Special Projects and Initiatives

  • Initiates, scopes and manages projects following the Law Society’s Portfolio Management Office methodologies related to organizational change / improvement and human resources initiatives.
  • Conducts ongoing assessments and realignment of human resources processes and initiatives to meet short and long-term organizational goals.

The Law Society of Ontario values and respects diversity. We are committed to creating an accessible, barrier-free and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted. If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at or call 416 947-3475.