Part-time Guest Services Representative Job in Kamloops for Cushman and Wakefield | Jobs.ca
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Part-time Guest Services Representative

October 19 2021
Industries Real Estate
Categories Customer Service, Call Centres, Customer Service, Call Centres, Hospitality, Catering, Tourism, Reception, Customer Service
Kamloops, BC

Job Title

Part-time Guest Services Representative

Job Description Summary

KEY RESPONSIBILITIES:
Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service.

Applicants must have a minimum of one year customer service experience. Must be available to work all mall hours, including weekends, evenings and Stat holidays (minimum of two scheduled shifts weekly).

Job Description

The position is multi-functional across a broad spectrum of guest service responsibilities including:
• Front-line service answering inquiries in person and via telephone & email
• Gift card sales and promotion

• Transit Product sales

• Operating the paging system
• Controlling the borrowing of strollers, wheelchairs, walkers and scooters
• Other daily duties as assigned by the Guest Services Supervisor

• Must be able to provide clear criminal record check



KNOWLEDGE/SKILLS/COMPETENCIES:

• Ability to effectively interact with a wide range of people, work under pressure and to multi-task
• An outgoing, engaging personality who enjoys meeting and working with people
• Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times: The "WOW" factor
• The ability to think on ones feet and provide solutions to real time questions and issues
• Able to take direction and react quickly to changing priorities
• Keen observation skills and awareness of surroundings are important
• Strong verbal and written communication skills

• Proficiency in Social Media
• Confident in assisting with emergency situations

Interested candidates are asked to submit their resume to

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HR@ca.cushwake.com or call 416-359-2596. Please refer to the job title and job location when you contact us.
Apply now!