Part-time Guest Services Representative Job in Belleville for Cushman and Wakefield | Jobs.ca
0

Part-time Guest Services Representative

October 15 2021
Industries Real Estate
Categories Customer Service, Call Centres, Customer Service, Call Centres, Hospitality, Catering, Tourism, Reception, Customer Service
Belleville, ON

Job Title

Part-time Guest Services Representative

Job Description Summary

Quinte Mall Guest Services is actively seeking a vibrant & professional person to fill the part-time Guest Services Representative position. The successful candidate’s schedule must be flexible enough that they can work various shifts which include mornings, afternoons, evenings and weekends.

Job Description

Main Objectives:

  • Be an active, efficient and effective member of the Guest Services TEAM
  • Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
  • Act as a liaison with tenants
  • “Beyond the Booth” Customer Service does not stop at the kiosk and should be carried out at all times

Responsibilities:

  • Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
  • Sale of Mall Gift Cards which includes:
    • daily deposits
    • shift reports and logs
    • distribution of gift-with-purchase items
  • Telephone, Email and In-Person Inquiries
  • Opening & Closing duties
  • Prepare and manage various customer tracking initiatives
  • Provide Customer assistance with all available mall services.
  • Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
  • Assist with various on-site promotions and events
  • Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
  • Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as; Facebook, Twitter, Website, Instagram, etc.
  • Professionally respond online to customer service inquiries on social media. (If applicable)
  • Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
  • Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
  • Maintaining cleanliness and organization at the workspace
  • Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
  • Other duties as assigned
  • And most importantly, ensuring that our customers leave the shopping centre happy with all of their needs met

Qualifications:

  • Excellent customer service skills with a drive to go above and beyond
  • Ability to work in a “team” environment, as well as independently
  • Various computer skills – Microsoft Office
  • Understanding of social media platforms; Facebook, Twitter, Website, etc.
  • Able to work evenings and weekends
  • Creative and self-motivated

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HR@ca.cushwake.com or call 416-359-2596. Please refer to the job title and job location when you contact us.
Apply now!