This position develops, analyzes and models Customer, Network and Operational data to quantify the performance of business segments, evaluate operational changes, and design new approaches and methodologies. Analyses organizational data to recommend
GENERAL ACCOUNTABILITY This position is accountable for application development and technical support of Northwestel enterprise applications. The Analyst is involved in a wide range of project and application support activities including the analysis
The Implementation Manager for satellite will manage capital projects related to implementation of Northwestel systems, facilities and equipment based on user/service requirements driven from an understanding of business needs. The manager determines
Reporting to the Associate Director PMO with direction from the Project Steering Committee and the Project Sponsor, this position is accountable for effectively managing multiple projects of varying complexity (systems, new service introduction and
The Configuration Manager is responsible for managing and optimizing the usage of Northwestel’s infrastructure resources including: capacity management, optimizing system performance and providing configuration intelligence to assist in proactively
GENERAL ACCOUNTABILITY The Senior Business Analyst, reporting to the Associate Director Business & Process Analysis, is responsible for contributing to the strategic direction and scoping exercises within complex projects consisting of cross
The Process Analyst, reporting to the Senior Manager, Business and Process Analysis, is responsible for planning and managing all aspects of process improvement programs and initiatives as assigned. Responsibilities include leading and facilitating cross-functional teams to understand and document business processes, identifying areas of improvement. Process change requirements include developing and completing impact assessments, which may include and are not limited to, changes to department or individual roles and responsibilities and technological changes to support the business. The incumbent is responsible for contributing and establishing implementation schedules of process change initiatives and may be required to manage project budgets and direct the work of the project team.
KNOWLEDGE AND COMPETENCIES REQUIRED
This position requires an undergraduate degree in Business/Marketing supplemented by a broad range of at least 5 to 7 years of experience related to process improvement, ideally in the telecommunications industry. Certification in any industry recognized process development organization would be a great asset. In addition, excellent analytical (e.g. financial and cost/benefit), research, project management skills, and coaching/facilitation skills are critical to the success of this position. The incumbent must also possess demonstrated skills/knowledge in the areas of continuous process improvement, including benchmarking and process re-engineering tools.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.
As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.
Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.