Process Analyst Job in Whitehorse for Northwestel |

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Process Analyst

December 18 2020
Industries Telecommunications
Categories Consultation, Business analyst, Enterprise Business Analyst, Functional Business Analyst, Project Management, Business Analysis
Whitehorse, YT


The Process Analyst, reporting to the Senior Manager, Business and Process Analysis, is responsible for planning and managing all aspects of process improvement programs and initiatives as assigned. Responsibilities include leading and facilitating cross-functional teams to understand and document business processes, identifying areas of improvement. Process change requirements include developing and completing impact assessments, which may include and are not limited to, changes to department or individual roles and responsibilities and technological changes to support the business. The incumbent is responsible for contributing and establishing implementation schedules of process change initiatives and may be required to manage project budgets and direct the work of the project team.


  • Engaging key stakeholders; analyze existing processes and identify and prioritize process improvement opportunities creating efficiencies through the elimination of redundant and non-value add activities resulting in improved customer and employee satisfaction.
  • Lead and facilitate cross-functional process improvement teams to enhance existing processes or develop new processes that improve the effectiveness of the business, customer experience/satisfaction and/or employee satisfaction.
  • When appropriate, develop project plans, project scope, schedules and, objectives and ensure project deliverables meet schedule, budget, and quality goals for process centric deliverables and/or projects.
  • Provide a structured and disciplined approach to analyzing and identifying process improvement opportunities and redesigning work processes accordingly.
  • Research, benchmark and develop techniques, skills and criteria for ongoing training and evaluation of continuous process improvement; audit for compliance on a go-forward basis; develop measures and evaluation tools to assess improvement.
  • Develop business models to justify process improvement initiatives.
  • Advise stakeholders on the impact of proposed business changes on other systems or processes.
  • Drive the process requirements gathering process, document the results, and recommend innovative options and solutions to stakeholders.
  • Manage, co-ordinate, organize and lead cross-departmental project teams. Provide input on performance evaluations and development plans regarding others working on project teams to their respective managers to facilitate completion of their Objective: Performance (OP) performance evaluations.


This position requires an undergraduate degree in Business/Marketing supplemented by a broad range of at least 5 to 7 years of experience related to process improvement, ideally in the telecommunications industry. Certification in any industry recognized process development organization would be a great asset. In addition, excellent analytical (e.g. financial and cost/benefit), research, project management skills, and coaching/facilitation skills are critical to the success of this position. The incumbent must also possess demonstrated skills/knowledge in the areas of continuous process improvement, including benchmarking and process re-engineering tools.

As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.