Process Improvement Specialist Job in Toronto for CBI Health Group |

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Process Improvement Specialist

May 12 2021
Industries Healthcare, social assistance
Categories HR, Training, Training - Development - Improvement
Toronto, ON

Leading by example, the Manager of Process Improvement will work closely with Management and administrative teams (at times with direct reports) to ensure excellence, effectiveness and efficiency of service delivery is optimized through data driven continuous quality improvement.

As a Process Improvement Manager, You Will

  • Establish Best Practice guidelines and process for Care Coordination and all other functions within the region
  • Act as the project lead for process improvement, change management and local projects
  • Establish Process Improvement and Quality assurance plans and practice by collaborating with clinical leaders and leaders across different levels of organization
  • Develop project action plans and execute on timelines and deliverables
  • Assess and reassess project deliverables to ensure project plans align with project goals
  • Maintain a comprehensive strategy and plan regarding change management
  • Identify opportunities to innovate, improving service delivery, process and/or systems
  • Ensure all processes and procedures associated with accreditation are followed and consistently documented
  • Work closely with clinical leaders to ensure alignment between clinical Best Practice and process Best Practice
  • Manage data associated with identified Key Performance Indicators (KPIs) and provide data analysis to identify
    opportunities for improvement
  • Identify opportunities to improve service and communicate to those who can use the data to make appropriate changes
  • Analyze and interpret data to provide feedback to the Regional Director, Care Managers or other relevant internal stakeholders

The ideal candidate for the Process Improvement Manager role must have

  • A Post-Secondary education in a related field (Business Administration, Project Management)
  • At least 3 years of progressive leadership experience
  • Demonstrated experience and success in project planning and implementation
  • Experience in data analysis to drive quality improvements
  • Strong computer literacy and skills with various applications
  • Be able to work independently and also as an effective member of a team
  • Have excellent interpersonal and communication skills (written and verbal)
  • Experience or a strong understanding of the Home Health sector is strongly considered an asset.

The Successful Candidate Will Have Demonstrated Success With

  • Self-Management (time and priorities)
  • Strong organization and planning skills
  • Flexibility
  • Goal Orientation
  • Creativity and innovation
  • Strong interpersonal skills
  • Able to work independently and within a team- collaborative
  • Analytical and problem solving
  • Project management experience and rigor

Interested candidates please submit cover letter and resume with “PIM” in the subject line. We thank all applicants; however, only those selected for an interview will be contacted.

About CBI Health Group

As Canada's largest integrated community-based healthcare services network, CBI is focused on improving health and enriching lives. CBI delivers interdisciplinary physical and behavioral health services across home, clinic and facility settings. Our network of dedicated staff and through leaders are committed to innovating healthcare to deliver proven outcomes. CBI is uniquely positioned to support the evolving health needs of Canadians through its 12,000 clinical and administrative staff in 250 faculties and over 100 transitional/residential homes across 800 communities

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CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.