Address:100 King Street West
Job Family Group:
The Product Analyst will be responsible for providing business operational support within National Office for Private Banking and Nesbitt Burns businesses reporting to the Director, Technology Solutions. The role has accountabilities for documenting support process and procedures, systems administration, co-ordination of change intake, critical incident escalations, testing and release management. In this capacity, the Product Analyst is required to liaise with the frontline, Technology, and other internal departments and LOBs. The role is broadly divided into two main functions:
Access Specialist (50%)
This role is responsible for managing the end-to-end employee onboarding requests and coordination with the provisioning teams. Ensure smooth, accurate and on-time onboarding of employees through coordination with frontline and provisioning teams.
Salesforce Specialist (50%)
The Product Operations Analyst will be also responsible for providing business operational support through the customization and configuration of the Salesforce platform. The position will manage the day-to-day user support and will also participate in the strategic enhancements to the platform.
Must Have Skills:
Nice to Have Skills:
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.