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Project Manager, Technology Services

July 31 2020
Industries Public administration
Categories Executive, Information Technology, Information technology, IT, Maintenance, Service, Project management, Project management, Business analysis, Project Management, Business Analysis, Project, Project management, Planning
Vancouver, BC

Requisition ID: 15953


The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The Project Manager, Technology Services manages all phases of projects including initiation, planning, execution, control and closure. Projects range from simple to complex, multi-year, million-dollar initiatives involving business customers of Technology Services. Projects require managing medium-sized project teams (i.e., 10+ members) and coordination with an upper-management, steering committees, departmental subject matter experts, external consultants, and vendors. The implementation of the IT project often involves substantial changes to business processes (utilizing lean principles) with potential job impacts, which need to be addressed and mitigated. The Project Manager in this role may be required to provide senior management with objective and comprehensive business and process analysis of the project, staffing and service, and provide recommendations based on the analysis performed.

Key Contacts and Reporting Relationships

Reports to the Senior PMO Manager, Strategic Programs within the Strategic Programs Group in Technology Services, primarily working on Capital projects. This role works closely with Program and Project team members, business customers, external vendors, Help Centre staff, and other IT partners.

Specific Duties/Responsibilities

Manages all aspect of complex, cross-department projects, including:

  • Manages project teams to successfully deliver projects. Assigns work to project team members, specifying deliverables, timelines and quality expectations. Monitors performance of project team members and takes corrective actions as required. Coaches and mentors team members.
  • Enables Agile ways of project delivery by taking on an appropriate leadership style based on the project team’s needs, strengths, and capabilities. This means being willing to get into the details as and when required to get deliverables completed, facilitating discussions that drive decisions and building of key artifacts, being open to learning new competencies / tools/ practices by doing, and putting the needs of the team above your own.
  • Plans projects in detail, clearly identifying project scope, budget and schedule as well as project risks, project organization and project management approach. Participates in confidential planning that may have City-wide operational and financial implications. Documents the plans in a Project Plan document. Regularly reviews the project plan and/or dashboard with the Project Sponsor, Senior PMO Manager, and project team to make sure the project is progressing on track.
  • Works collaboratively with Business Sponsor and business project team on key project / program artifacts including charter, budget, Total Cost of Ownership (TCO), Minimum Viable Product (MVP), user stories, change requests, project closure documentation, etc.
  • Assists in Discovery phases of projects, if required
  • Lead and/or conduct Organizational Change Management project processes and artifact development including stakeholder impact assessments, change management plan, training plan, communication plan, and related execution deliverables as per respective plans.
  • Conducts project resource requirements planning, obtains resourcing approvals, engages Resource Managers to secure resources, and proactively identifies project resourcing issues and risks
  • Works with the business sponsor /stakeholders to identify and document project benefits
  • If and when required, leads process mapping facilitation, process documentation, value-add analysis, and future state definition with an eye for technology impacts
  • Follows Technology PMO project / program management best practices and processes including standard templates, governance requirements, and tools (ex. Project Portfolio Management (PPM), project tracker and dashboard, etc.).
  • Executes projects according to approved project plans (Waterfall project delivery) and/or sprint /release plan (Agile project delivery).
  • Organizes and leads meetings with project team, stakeholders and vendors as needed and manages actions arising from them.
  • Conducts regular project status meetings/scrums with project team members.
  • Facilitates stakeholder inputs to arrive at optimum solution.
  • Identifies and proactively manages project issues and risks.
  • Manages project costs to approved budget while following the official tracking, reporting, and change request standards set out by the TS PMO.
  • Ensures that project performance meets expectations in terms of timelines, quality, and scope.
  • Implements adequate internal controls for reporting to Senior Management.
  • Regularly reports on project status to Project Sponsor and/or Project Steering Committee, and TS PMO Leadership
  • Ensures proper project closeout at completion. Manages the acceptance (and sign-off, if required) process for project deliverables from stakeholders. Conducts post-project evaluation process and recommends changes for future projects. Documents and presents a project closeout analysis.
  • Work on two or more projects concurrently, if required
  • Other duties/responsibilities as assigned

Minimum Position Requirements

Education and Experience:

  • Bachelors’ degree in Business Administration, Engineering, Economics, Computer Science or a related discipline.
  • Project Management Professional (PMP) certification preferred.
  • A minimum of eight years of Project Management experience in increasingly complex projects.
  • Formal training in Project Management methodologies preferably consistent with those provided by PMI (Project Management Institute).
  • Experience in managing teams.
  • Formal training and/or 2 years’ experience in Agile software development / Agile project management methodologies is an asset
  • Certified Scrum Professional (CSP) certification is an asset
  • Formal training and/or experience in Organizational Change Management (OCM) methodologies is an asset
  • Formal training and/or experience in Lean process improvement and analysis is an asset

Knowledge, Skills and Abilities:

  • Demonstrated knowledge of Project Management methodologies, processes, standards and policies as part of Waterfall/Traditional, Agile and Mixed project delivery approaches.
  • Demonstrated ability to apply Project Management methodologies to projects for successful completion.
  • Demonstrated ability to build solid relationships.
  • Knowledge of the City of Vancouver is an asset.
  • Knowledge of SDLC (Software Development Life Cycle), and past experience working on technology projects including managing deployments of externally procured solutions, or development and deployment of in-house built solutions is an asset
  • Experience in managing vendors and vendor contracts/Statements of Work is an asset
  • Previous experience in dealing with teams that include bargaining unit and exempt FTEs, Contractors and external Vendors is an asset
  • Ability to write effectively, organize and maintain project documentation, prepare status reports and summaries.
  • Ability to speak effectively in public through formal and informal meetings and presentations.
  • Ability to communicate effectively at all levels within the organization.
  • Ability to manage large workloads and multitask effectively.
  • Ability to manage projects crossing multiple departments, multiple business processes and multiple stakeholder groups.
  • Ability to organize, co-ordinate and manage people to achieve project goals.
  • Ability to exercise sound judgment in assigning and supervising work of project team members.
  • Ability to develop and maintain effective working relationships with technical and professional staff, as well as customer departments.
  • Ability to analyze and solve problems and take decisions or make recommendations based upon thorough analysis of facts.
  • Ability to focus on details, while maintaining a balanced high-level view of an assignment.
  • Ability to reconcile differing perspectives, develop consensus, and secure cooperation and support from both customers and team members.
  • Ability to resolve conflicts arising within the project team or in interactions with customers in the most advantageous manner to all parties involved.
  • Ability to manage change and assist others with adapting to change.

Business Unit/Department: IT, Digital Strategy & 311 (1070)

Affiliation: Exempt

Employment Type: Temporary Full Time

Position Start Date: September, 2020

Position End Date: February 2022

Application Close: September 13, 2020

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.