Provider Services Specialist Job in Moncton for Medavie Blue Cross | Jobs.ca
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Provider Services Specialist

August 18 2021
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial Services, Marketing, Communications, Public Relations
Moncton, NB

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.

Job Title: Provider Services Specialist
Department: Marketing & Product Development
Competition: 37782
Internal/External: Internal/External
Employment Type: Full time, Permanent
Location: Moncton, Halifax, Toronto & Montreal
Salary: Comprehensive Salary
Reports To: Team Leader

The Opportunity
A critical part of the Provider Management team, the Provider Services Specialist is responsible for supporting our Provider Claims Portal, Provider Registry Network and other tools, systems, and processes key to the success of the team. They also serve as the subject-matter expert on all healthcare provider pressing issues and trends and compel others to act in offering exceptional experiences for our provider community and are innovative in their approach to solving problems. They will demonstrate an ongoing commitment in incorporating Medavie’s values everyday and in all their activities by being responsive, innovative, and accountable.

Key Responsibilities

  • Fostering and maintaining critical relationships with Medavie Blue Cross’s provider community and external clients, as well as internal departments and other Blue Cross Plans;
  • Coordinating process improvement initiatives designed to improve the performance and efficiency of the Provider Management team;
  • Developing project plans and researching industry trends on best practices associated with the management of electronic claims portals and provider registration activities;
  • Aptly respond to escalations, system disruptions and other impacts to our provider community with timely and transparent communications;

Required Competencies

  • A minimum of 3 years of experience in healthcare or group insurance industry;
  • Bachelor’s degree in Business Administration or a related field is preferred;
  • Advanced Microsoft Office skills is required; hands-on experience with reporting tools (Tableau, Power BI) would be considered an asset;
  • Preference will be given to candidates who have displayed aptitudes with project coordination, developing training material and/or coaching users on adopting new technologies;
  • Professional bilingualism is required (French and English).

Other Qualifications:

  • Ability to deal with difficult situations using a diplomatic approach;
  • Proven ability to manage multiple competing projects and deadlines;
  • Be customer focused;
  • Strong written and oral communication skills in both French and English;
  • Must have strong analytical and organizational skills;
  • Enjoys working in a fast-paced, ever-changing environment and are flexible to changing priorities; team oriented;

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.