Regional Trust Officer Job in Toronto for MD Financial Management |

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Regional Trust Officer

June 15 2021
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial Services
Toronto, ON

With more than 51 years of exclusive service to Canada’s physicians and their families, MD’s mission is to provide them with financial peace of mind, so they can enjoy what matters most to them while achieving their career and life goals.

MD’s commitment to work/life integration, employee well- being and ongoing learning are key factors that drive our overall success. With Scotiabank by our side, we are even better positioned to provide our clients with financial advice and solutions to help them achieve their short- and long-term financial goals.

At MD, we offer a unique culture and, because of that, we have been recognized in several ways: Best Workplace Culture, Achievers 50 Most Engaged Workplaces in North America, the National Capital Region’s Top Employer, and Talent Board’s North American Candidate Experience Award.

We are always looking for individuals with bright minds and a deep-seated desire to make a difference in the lives of some of the most hard-working, industrious and essential individuals in our community: Canada’s physicians.

The Regional Trust Officer’s primary responsibility is to lead the client relationship and administration activities for estate and trust settlement.

Estate Administration:

  • Proactively manages relationships with family members and others during settlement of deceased clients’ estates
  • Arranges to meet with beneficiaries/co-executors/co-liquidators for initial client meeting to obtain key documentation required to commence with estate settlement
  • Completes an initial assessment of requirements for safeguarding and appraisals for real estate, household items and personal effects
  • Liaises and consults with Senior Trust Officer (STO – Home Office) during the estate and trust administration with assistance and support of Regional Trust Administrator, Senior Trust Administrator, Tax Officer and Estate & Trust Advisor
  • Prepares initial estate documentation and related forms ensuring thoroughness, accuracy and consistency to be forwarded to Central Administration (Home Office) to commence with administration activities
  • Follows relevant provincial legislation and MD policy during estate settlement process
  • Proactively communicates frequently with co-executor and beneficiaries with status updates (letter, phone or e-mail)
  • Identifies matters requiring the exercise of executor/trustee discretion, and participates in the discretionary decision process by gathering relevant client information, making recommendations to Discretionary Committee, as required
  • Participates in collaborative tax planning and execution of strategy with Senior Trust Officer and Tax Officer to minimize income tax owing by estate, beneficiaries or deceased
  • Follows up as necessary to obtain documentation, personal information, statutory declarations, distribution instructions, tax information, releases, approvals, to ensure administration is on plan Testamentary Trusts and Powers of Attorney:
  • Prepares trust documentation and related forms ensuring thoroughness, accuracy and consistency to be forwarded to Central Administration (Home Office)
  • Conducts periodic reviews with clients
  • Reviews and approves invoices and funding requests from beneficiaries
  • Prepares documentation and participates in discretionary decisions
  • Proactively manage relationships with clients


  • Network and promote MDPT services to MDPS and beneficiaries to identify new business opportunities for MDPT
  • Frequent travel within territory
  • Participate in in-house seminars
  • Takes efficient and timely actions in an effort to meet/exceed MDPT’s client service commitments
  • Communicates regularly with MDPT Team Members both informally and formally, to ensure efficient and timely flow of information to all interested parties; conveys technical material in a manner that is understandable, verbally and in writing
  • Maintain appropriate client records on information systems Act as backup to the Estate and Trust Advisor on technical matters, as required.

What You Need:

  • University Degree or Equivalent Accreditation (MTI-Personal Trust) from CSI Global Education Inc., or equivalent
  • Knowledge of relevant legislation, taxes and government filing requirements regarding estates and trusts
  • Strong knowledge of PC applications, including Excel and MS Word
  • Five to ten years’ experience in estate and trust administration
  • Strong client relationship management experience Detailed knowledge of trust systems and reporting.

What You Bring:

  • Stewardship of the client experience
  • Strong organizational skills and a high level of attention to detail
  • Outstanding interpersonal skills – able to deal with sensitive and difficult client situations in a gracious and professional manner
  • Excellent communication skills
  • Flexible and adaptable
  • Self-motivated, resourceful and takes initiative
  • Ability to work cohesively with peers and service partners
  • Ability to guide and mentor others in estate and trust settlement process.

What Success Looks Like:

  • You are passionate about the MD value proposition and actively look to serve clients.
  • You are constantly learning and honing your skills.
  • You are technology savvy and endeavor to find new and exciting ways to use technology in the servicing of your client.
  • You feel rewarded and recognized in a way that inspires you to do your best work.