Retention Specialist Job in Markham for Combined Insurance | a Chubb company | Jobs.ca
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Retention Specialist

February 16 2021
Industries Bank, Insurance, Financial services
Categories Account management, Campaign, Bank, Insurance, Financial Services, Customer service, Customer Service, Call Centres
Markham, ON

PRIMARY DUTIES

  • Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
  • Handle direct returning incoming calls as a result of outbound activities
  • Follow up on customer issues regarding claims, billing or other service concerns
  • Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card
  • Cross sell over the phone
  • Process routine requests for service items
  • Miscellaneous department activities as needed

QUALIFICATIONS REQUIRED

  • Minimum of 1 year of relevant work experience
  • Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with Combined Insurance.
  • Ability to multi-task, talking with customers while completing paperwork and system changes
  • Excellent communication and Interpersonal skills
  • Outgoing and engaging conversation skills
  • Sales acumen, business sense
  • Effective listening and problem solving skills
  • Professional demeanor
  • Efficient in Microsoft Office
  • Bilingual, English and French
  • Available to work 10:30 AM-7:00 PM shift
Apply now!