What you'll do...NEVER A DULL MOMENT. So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our
Requisition ID: 108116
As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.
When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.
The Administrative Support Assistant role is to provide administrative support to one or more Advisors and their teams.
1. Ensure a high level of non-trade client service by:
Acting as receptionist by answering phones and greeting clients
Arranging client meetings including venues, preparing printed materials and handling schedule changes
Assisting with Advisor seminars by booking venues, scheduling guests, greeting clients, arranging for refreshments etc.
Following up on client meetings and entering notes in contact management system
Processing client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
Responding to client inquiries and issues in a timely, responsive manner and escalating to Advisor when appropriate
2. Provide administrative support by:
Processing client account documentation
Assisting in writing and processing clients’/prospects letters and proposals
Ordering marketing materials
Maintaining client files and information on the appropriate systems
Opening new accounts and processing new account documentation
Processing account transfer documentation and follow up to ensure receipt
Following up on outstanding documentation for restricted accounts
Ensuring all client interaction is accurately documented
Gathering deferred sales charge (DSC) information
Ensuring adherence of all regulatory rules as it relates to client accounts and related documentation
Following up with clients on missing documentation required as per the industry regulatory requirements
3. Contribute to the effective functioning of the branch team by:
Building effective working relationships across the team and with various business line and
corporate function contacts
Maintaining a high level of customer service
Facilitating a culture of open and honest communication
Actively participating and contributing to touch bases and team meetings
Encouraging the generation of new ideas and approaches
Actively sharing knowledge and experience to enhance the development of all team members
Developing and executing a meaningful employee development plan
Excellent written and verbal communication skills
Strong organizational skills
Ability to take initiative and work independently
Ability to meet deadlines
Knowledge of Microsoft systems: Word, Excel and PowerPoint
Location(s): Canada : Alberta : Lethbridge
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.