Seasonal Guest Services Representative Job in Saskatoon for Cushman and Wakefield | Jobs.ca
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Seasonal Guest Services Representative

October 19 2021
Industries Real Estate
Categories Customer Service, Call Centres, Customer Service, Call Centres, Customer Service, Call Centres, Hospitality, Catering, Tourism, Reception, Customer Service
Saskatoon, SK

Job Title

Seasonal Guest Services Representative

Job Description Summary

Enthusiastically and consistently delivers on the Midtown Guest Services mission of "Continually striving to surprise and engage the shoppers and retailers by consistently delivering a superior customer experience." The Guest Services Representative must ensure every interaction is carried out in a polite, professional, and efficient manner.

Job Description

MAIN OBJECTIVES:

  • Be an active, efficient and effective member of the Guest Services TEAM
  • Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
  • Act as a liaison with retailers and office tower tenants
  • “Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times

Responsibilities:

  • Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
  • Sale of Mall Gift Cards which includes:
    • daily deposits
    • shift reports and logs
  • Telephone, Email and In-Person Inquiries
  • Opening & Closing duties as per the Guest Services Supervisor
  • Prepare and manage various customer tracking initiatives
  • Provide Customer assistance with all available mall services.
  • Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
  • Assist with various on-site promotions and events
  • Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
  • Be aware of and monitor the shopping centre’s, and its retailer’s, online presence such as; Facebook, Twitter, Blog, Website, Pinterest, etc.
  • Collating various documentation for shopping centre distribution, compiling and updating store and directory information, ballot counting and assisting with various marketing initiatives (as required)
  • Maintaining cleanliness and organization at the workspace
  • Ensure appropriate levels of inventory for GS administration supplies, gift cards, etc. are maintained
  • Other duties as assigned by the Guest Services Supervisor
  • And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

Qualifications:

  • One year experience in Customer Service an asset
  • Minimum grade 12 diploma
  • Comfortable handling large amounts of cash and sales transactions
  • Excellent customer service skills with a drive to go above and beyond
  • Superior written and oral communication skills
  • Ability to work in a “team” environment
  • Various computer skills – Microsoft Office
  • Competent in Social Media, Facebook, Twitter, Website, etc.
  • Able to work flexible evenings, weekends and/or holidays, as required
  • Creative and self motivated

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HR@ca.cushwake.com or call 416-359-2596. Please refer to the job title and job location when you contact us.
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