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Senior Client Insights Partner (FT Perm)

June 27 2019
Industries Arts, Entertaiment, Culture and Leisure
Categories Marketing, Communications, Public Relations, Actuarial, Statistics, Economy
Vancouver, BC

Why you should work with us

At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with free onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs

Why our Vancouver office is so awesome

Vancouver has been regularly voted one of the top cities to live in the world with one of the mildest climates of any city in Canada. It is home to our Marketing and Sales Office and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Free parking
  • Easy access to transit, including the Sky Train
  • Secure bike facilities and easy access off the Central Valley Greenway

Job Summary:

The Practice Lead, Client Insights provides hands on expertise and leadership in the development, implementation, and maintenance of enterprise focused business intelligence, research and analytic solutions to their designated client focus areas. This role leads major enterprise level initiatives including delivery of data and reporting, consolidating research and communicating the insights to the enterprise. The Practice Lead also participates in establishing and maintaining best practices and processes within the Client Insights team, playing a key role in shaping the Client Insights practice to support the organization’s plans and priorities.

Key Accountabilities:

  • Manages assigned business focus areas and provides full client support in a partnership-like relationship in the areas of product analytics, player analytics, research and web analytics. Provides EBI leadership and influence in consultation with business stakeholders to understand and translate their needs and provide direction to internal team members. Develops complex analysis/reporting by collaborating with stakeholder groups to recognize opportunities to grow revenue and optimize product selection and web experience decisions. Collaborates with Client Managers from other areas to support overall Enterprise strategy.
  • Oversees establishing and maintaining best client management practices within EBI team (where best practices may include industry, general business or BCLC business acumen); Fosters organizational culture that recognizes and promotes best client management practices; Supports and mentors other client management team members; Provides feedback to management related to the best tools and methodologies to support the client management practice; Acts as a liaison between EBI team and other relevant stakeholders in the organization with respect to the client management practice. Serves as key point of contact for BCLC Analytics for specific industry associations and organizations.
  • Facilitates regular meetings with clients from each assigned business area to gain a deep understanding of clients’ existing business needs (including research), document high level business requirements; and proactively anticipate future needs. Maintains positive relationship with clients. Recommends new analytics products and improvements to existing ones. Closely collaborates with designated Analytics Execution team member to provide status of the analytics delivery work in progress to clients, as they await for insights.
  • Supports in a subject matter expert (SME) role detailed requirements, design and development of product, player, web, and enterprise reporting, including dashboards, scorecards and management reports. Identifies and recommends KPIs while ensuring integrity and accuracy of data. Compliments business client's knowledge during the detailed requirements gathering and UAT.
  • Develops insights from data analysis and advises other EBI team members’ on how to translate insights into stories. Presents insights to business clients in verbal or written form. Supports business clients in their use of insights as they are being presented to other BCLC internal or external stakeholders.
  • Acts as day-to-day liaison for specific enterprise initiatives as well as specific operational business areas. Provides subject matter expertise in market, industry and economic indicators, assessing their potential impact. Develops analysis to provide insights supporting strategic initiatives and to help shape business plans.
  • Proactively provides solutions to performance issues through innovative and analytical thinking. Provides input in the development of strategies and plans for client support and provides leadership in issue resolution with clients.

Minimum Required Qualifications:

Education and Experience

  • A Bachelor’s degree in a business discipline such as Business Analytics, Information Technology, Marketing, Business Analysis or Statistics;
  • Masters’ degree in related discipline is preferred;
  • 4-6 years of related experience in leading the development of business intelligence solutions within a cross functional team;
  • Experience with the following: developing end-to-end analysis with limited guidance; data intelligence best practices; including disparate data source integration techniques, segmentation, core KPI development, promotion/campaign ROI analysis and post analysis; data analysis and designing reporting solutions including (but not limited to) dashboards, portals, and report objects; and web analytics;
  • An equivalent combination of education and/or experience may be considered.

Technical Requirements

  • Have a solid business acumen that includes literacy in areas of finance, research, strategic and operational business actions and decisions. Have a solid knowledge of BCLC business portfolio as well as knowledge of stakeholders within BCLC;
  • Understanding of business analysis, business systems analysis, business intelligence reporting, data warehouse concepts, web/digital and advanced analytics;
  • Understanding of data mining and database query tools; familiarity with contact history management/strategies, customer lifecycle and privacy requirements;
  • Understanding of statistical analytics including the use of statistical software, the gathering of data and analysis to support predictive model generation;
  • Clear communication skills to explain complex information in an effective manner. Demonstrates strong presentation and data visualization skills; ability to convey complex technical concepts to a non-technical audience;
  • Excellent interpersonal skills;
  • Ability to act on own initiative, exercise sound judgment and prioritize tasks with the experience and confidence to know when to ask for support;
  • Ability to work with a high degree of accuracy and attention to detail.

Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada.

Apply now!