Senior Manager, Operations & Release Management Job in Toronto for Scotiabank | Jobs.ca
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Senior Manager, Operations & Release Management

March 27 2021
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial Services
Toronto, ON • Remote

Requisition ID: 98770

Join the Global Community of Scotiabankers to help customers become better off.

The team:

Scotiabank’s Global Technology Services (GTS) Technology Operations & Site Reliability Engineering (SRE) is responsible for the operations engineering required to provide highly available and resilient systems. In GTS Enterprise Data Warehouse (EDW) & Reference Data Management (RDM) TechOps & SRE, we are responsible for providing critical data platform services, following SRE and data governance best practices, as well as consulting and coordinating with the Bank’s technology teams to meet business expectations.

The role:

  • You will be responsible for leading a team of Application Data Engineers providing application and platform support.
  • You will be focused on the stability, security, and resilience of a set of data warehouse applications, managing incident response and recommending and implementing solutions that drive automation, problem resolution, enhance stability, and reduce recovery times.
  • You have a keen interest in uncovering root causes through blameless post-mortems and acting on findings.
  • You will partner with the Product owner, business, and technology partners to maintain and prioritize the product backlog, coordinating delivery through release planning, solution design, development and delivery.
  • You will manage product quality through functional and non-functional test planning, design, and execution.
  • You will manage staff recruitment, retention, development, and performance.
  • You will manage vendor relationships, managing and tracking financials against budget, and ensuring compliance with bank standards.
  • After-hours support is required for the triage and resolution of production incidents.

Is this role right for you?

  • You thrive on the challenge of modernizing critical systems to provide the high level of trust, resilience, and availability required of an enterprise data warehouse, as well as partnering with other technology teams that contribute to the overall solution.
  • You are an engineer with a passion for operations and want to help drive the roadmap and SRE practice.
  • You thrive on being hands-on during complex initiatives. This will include leading and/or contributing to assigned projects providing viable solutions to problems of high complexity.
  • You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.
  • You understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • You have a passion for data engineering operations and are committed to providing a trusted, highly available, and resilient platform.

Do you have the skills that will enable you to succeed in this role?

  • You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
  • You have a track record as a strong team player with a proven ability to lead a performance-oriented engineering team, set standards, and provide development opportunities.
  • You have at least 3+ years of working experience in the people management of technical resources, directly and/or indirectly.
  • You personally have at least 6+ years of hands-on technical working experience as an Application Data Engineer in and/or delivering for organization(s) that have large, complex data warehouse(s).
  • You have at least 3+ years of hands-on technical working experience in managing test environments.
  • You have at least 5+ years of hands-on technical working experience with Informatica and/or SAS.
  • You have a solid understanding of and experience with security, firewalls, and network protocols.
  • You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
  • You can demonstrate an ability to manage in highly ambiguity situations.
  • You can demonstrate experience in leading major incidents that cross application and technology boundaries.
  • You have completed a post-secondary education in computer science, engineering or in a related technology field.

What's in it for you?

  • You will be a part of a SRE team that will help you grow & you will have an opportunity to bring valuable and long-lasting contributions to the bank.
  • We are technology partners who help the business transform how our employees around the world work.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
  • We care about our people, allowing them to design how they work to deliver amazing results.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
  • While we currently work remotely from home, when it is deemed safe to return physically to work, our primary location in downtown Toronto is:
    • Design focused on enabling collaboration through both environment and technology.
    • Located in the heart of Toronto’s financial district, the work site is located right above the TTC’s Line 1 King subway station. This location has access to The PATH & is located minutes from GO Transit/VIA Rail hub at Union Station; as well as the TTC’s King 504 streetcar line.
    • Minutes from the Gardiner Expressway & the DVP.
    • Located next door is The Commons, a dining space for employees, where breakfast & lunch are served. Also, The Bean server hot/cold beverages & snacks with plenty of room to lounge & recharge. Also, many meal/snack options + shopping & services for your everyday needs in The PATH without venturing outside.

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply now!