New job at Hand And Stone (via |

Spa Associate

July 14 2020
Industries Healthcare, social assistance
Categories Beauty, Wellness, Cleaning, Housekeeping, Personal Care, Wellness, Reception, Customer Service
Mississauga, ON
The Spa Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. You'll be responsible for warmly greeting clients in person and via telephone, booking appointments, file maintenance and selling memberships, service upgrades and products. You’ll also help maintain and prepare facilities and rooms for our clients, including laundry, washrooms, and stocking supplies.
In terms of sales, you’ll be ringing up customers on their way out, and letting them know about all the packages and extras we offer. Knowledge sells in our industry, and after experiencing our amazing services most people end up wanting more
You’ll be perfect for this role if you’re:
  • Experience Oriented – you are an expert in customer service and always strive for perfection. You put yourself in the shoes of the client to ensure their experience is perfect at every touch point
  • Meticulous – you’re great with details, whether you’re scheduling or preparing rooms for our clients. Nothing gets past you.
  • Independent – no one needs to be looking over your shoulder because you’ve always got an eye on the next task. You’re organized, and you use that skill in everything you do.
  • Social – you love chatting with customers, getting to know them, and figuring out how our business can best suit their needs.
  • A natural salesperson – you love sales, and would enjoy encouraging people to pamper themselves.
Working @ Hand and Stone
This is a full-time, permanent position, with variable hours 5 days a week, Monday to Sunday. Starting wage is $15.00 per hour, but can be commensurate with experience. We also offer group benefits, employee discounts, based on experience and fit.
We’ve got a team of 15 people you’ll be working with, so you’ll be joining a fun, friendly, and familiar group of people. We’re a relaxed and easygoing bunch, just like our customers after a day at the spa!
  • 1-3 years experience in a fast-paced retail, customer service or spa environment
  • Keeps things clean, organized and professional
  • Strong time management, problem-solving and conflict resolution skills
  • Effective organization skills, able to handle multiple duties simultaneously
  • Flexible and available to work varied shifts (evenings and weekends)
  • Attention to detail and well organized
  • Good oral and written skills
  • Team building skills
  • Self-motivated and works with autonomy
  • Punctual and reliable
We look forward to speaking with you and sharing how we are working diligently to create an environment that is healthy and safe for everyone for the future.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

Apply now!