As an Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an experience that
Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".
Summary of Responsibilities:
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly, and engaging service
Follow all departmental policies, procedures and service standards
Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
Be knowledgeable in Spa Therapy
Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
Work with related hotel departments to ensure efficiency in meeting guest needs
Meet and/or exceed booking quotas and promotions in the Spa
Ability to promote Hotel services and amenities to encourage an exceptional resort experience
Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
Handle special assignments
Following all safety and sanitation policies
Other duties as assigned
Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required
Computer literacy in SpaSoft, Word, Excel, Keyboard/data entry an asset
Post Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
First Aid and CPR - Basic Rescuer certification required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities, outgoing and ability to anticipate Guests' needs
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Sitting: 0-1 hrs/day
Walking: 7-8 hrs/day
Standing: 7-8 hrs/day
Bending/Reaching: 4-5 hrs/day
Pushing/Pulling: 4-5 hrs/day
Physical effort: high, required to lift up to 50lbs
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!\
:Rotating / Shift Work
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