Support Attendant Job in Vancouver for The Salvation Army Harbour Light |

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Support Attendant

November 18 2020
Industries Non-profit organisation - NPO
Categories Security, Protective Services, Defence
Vancouver, BC



  • On Call / Varies.


Position Purpose Summary:

The Support Attendant is responsible for the supervision of clients/property through regular rounds of inspection


  • Makes scheduled rounds of inspections, checks safety/security, monitors clients/residents and premises; maintains an atmosphere of calm, providing an unobtrusive presence
  • Understands and is aware of emergency/disaster procedures and follows through
  • Liaises with referral sources and other external agencies as needed (e.g. police, parole, urgent situations)
  • Coordinates client care relating to security issues; may be directly involved in taking urine samples, doing bed checks, and room/personal searches
  • Reports security problems to appropriate staff.
  • Ongoing enforcement of policies, which may include client discipline or recommending banning of current or prospective clients
  • Meets visitors and directs and accompanies them as necessary; may include contact to resident/client
  • May serve as Relief Front Desk Clerk
  • May be required to collect urine analysis.
  • Performs other duties as assigned.



  • Completed Grade 12 plus a minimum of six months in specialized courses (Criminology or Social Work preferred)
  • Criminal Records Check clearance to work with vulnerable adults


  • Minimum 1 year experience working in a Security/Support position in an inner-city environment

Required Skills/Knowledge:

  • Willingness to adhere to the Mission and values of The Salvation Army
  • Computer literate in Microsoft Office and Windows
  • Must have or be willing to obtain Conflict Resolution Training, Non-Violent Crisis Intervention Training, WHMIS training, Food Safe, and Mental Health First Aid training, current certification in Basic First Aid and CPR
  • Ability to provide front line work with a population group dealing with Corrections Canada, addictions, mental health, poverty, health issues and homelessness
  • Willingness to work in a drug and alcohol-free environment
  • Qualify for and be willing to obtain enhanced security clearance.
  • Available for day, afternoon, and graveyard shifts

PREFERRED SKILLS/capabilities:

  • Detail-oriented with a high level of accuracy and document creation
  • Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment
  • Flexible, self-motivated, adaptable

Successful candidates, prior to hiring, may be required to provide:

  • A valid Class 5 (or higher) BC Driver’s License and a clean driver’s abstract
  • Criminal Record Review Program clearance
  • Completion of our online Armatus Abuse Training and required Health and Safety training