Systems Administrator I - SCCM/Mecm

Job Overview

Working under moderate supervision, this job supports Wawanesa’s success by ensuring systems availability and accessibility for business applications.

Job Responsibilities

• Manages and deploys software and operating system level updates using Microsoft System Center Configuration Manager (SCCM/MCEM) or manually
• Maintains and improves monitoring agent deployments, configuration thresholds, licensing tracking and administration across all SCCM/MECM platforms for all customers.
• Provides preventive maintenance by planning maintenance schedules and following established change management and release management processes.
• Maintains required compliance reports and scheduled delivery.
• Able to develop various scripts to automate process by using a standard scripting language.
• Participates in ensuring that customer requests via ticketing systems are managed to closure.
• Supports information technology, systems and policies for Tools and Automation in support of business needs. Provides Level 3 support as needed.
• Able to establish patch deployment policies, deploy jobs, monitor, and resolve issues as required in an efficient and streamlined process.
• Prepare for and participate in Change Advisory Board (CAB) meetings to review requirements and partner on developing solutions.
• Ability to work with Mobile Device Management (MDM), Mobile Application Management (MAM) and PC Management capacity.
• Creates and maintains documentation to share information and ensure repeatability.
• Protects client data and privacy of information.
• Provides suggestions for operational improvements and customer service.
• Contributes to the planning of application and infrastructure vitality.
• Participates in on-call support rotation.
• Performs other duties as assigned.

Qualifications

• At least 2 years related IT experience or post-secondary education.
• Strong knowledge and experience administering SCCM/MECM in the current version.
• Direct experience with:
  • developing, maintaining, and deploying workstation and server images using SCCM/MCEM tool set.
  • batch and PowerShell scripting in an enterprise production environment.
  • development and troubleshooting in PXE environment.
  • support and administration of Microsoft Windows Infrastructures and Active Directory.
  • supporting Microsoft Windows operating systems and applications in physical, virtualized, and cloud-based environments.
• Working knowledge of Microsoft Intune, Azure Active Directory, BitLocker, Windows Firewall, CrowdStrike, MDM, and Windows Autopilot
• Good communication skills with the ability to clarify and ask probing questions to ensure understanding.
• A good team player with the ability to demonstrate motivation and enthusiasm while committing to team goals and sharing information.
• Strong customer focus and ability to manage client expectations in a high-volume environment.
• Good attention to detail with the ability to identify and address the specifics of service requests.
• Good problem-solving skills with the ability to identify obvious issues and perform initial analysis for problem resolution.
• Extensive knowledge of IT functions, technologies, and services and their relationship with Compliance requirements.
• Knowledge of Insurance industry is considered an asset.
• Related IT certifications or ITIL certification are considered an asset