Team Leader, Implementation

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.

The Opportunity

Reporting to the Manager, the Team Leader role is responsible for leading the Implementation of new clients by delivering a smooth, consistent, and highly dependable client installation process, resulting in a positive first-impression with new clients. In this role you will lead a team of diverse skilled employees to achieve corporate and operational targets.

Key Responsibilities

• Manage the day to day needs of the team and our clients;
• Provide coaching to individuals on performance goals and quality results;
• Support the career development and learning opportunities of team members;
• Ensure key performance indicators of productivity and accuracy are achieved ;
• Identify processes to maximize overall efficiency of the department and drive ;
• Work collaboratively with the support services teams (i.e training/quality/metrics) to achieve corporate and operational targets;
• Represent the team at meetings where appropriate and build/maintain relationships within department as well as other business units within the company;
• Hold regular team meetings;
• Remote team management;
• Responsible for hiring process of new employees;
• Occasionally participate in finalist presentations with prospective clients when required

As the ideal candidate, you possess the following qualifications

Education: Post-secondary education in business or marketing; project management.

Work Experience: Three to five years of leadership in sales or operations management experience, preferably in the insurance industry.

Leadership Skills: Strong coaching, communication and presentation skills.

Computer Skils: Strong computer skills, including an excellent working knowledge of the Microsoft Suite of products (Excel, Word, PowerPoint); Prior experience working with MS Project is considered an asset.

Language Skills: Bilingualism is considered an asset.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Medavie Blue Cross will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.