New job at IWK Health Centre (via Jobs.ca) | Jobs.ca
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Telecommunications Operator, Telecommunications

May 22 2020
Industries Healthcare, social assistance
Categories Administrative, Clerical, Administrative, Clerical, Clerical, Administrative Support, Health, Medical, Receptionist Switchboard
Halifax, NS

Department/Program: Telecommunications, Information Management and Technology (IM/IT)
Type of Employment: Temporary Hourly PT (45% FTE) until 06/21/2021
x 1 position(s)
Req ID: 71261
Union Status: Support Bargaining Unit
Compensation: $19.9923 - $21.804/hour
Posting Date: May 22, 2020
Closing Date: May 31, 2020
Start Date: June 2020

The IWK Health Centre is an internationally recognized and respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million women, children, youth and families across the Atlantic region. The IWK is committed to a workplace where our staff, physicians, learners and volunteers reflect the patients, families and communities that we serve. We seek and encourage applicants who reflect our broad diversity, and we are committed to reducing barriers to employment and career growth.

Position Summary

The Telecommunications Operator ensures all calls on the IWK Health Centre communication system, the main console, the emergency system and the paging system are processed promptly, efficiently and courteously according to Health Centre policy; directs calls and messages; announces emergency procedures; and monitors Health Centre alarms. The Telecommunications Operator will also provide clerical support for the department, as required.

Hours of Work

33.25 hours bi-weekly. Two week schedule: Wednesday 16:00-22:00, Friday 23:00 – 07:00, Saturday 23:00-07:00, Tuesday 07:00-15:00, Wednesday 07:00 – 15:00.

Qualifications
  • Minimum High School Diploma or G.E.D. required.
  • Graduate from a recognized Office Administration Program preferred
  • Previous experience in a customer service or call centre role required
  • Recent telecommunications/switchboard experience in a Health Care setting preferred
  • Familiarity with Multitone Paging system an asset
  • Proven ability to respond to emergency situations in an efficient and appropriate manner
  • Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)
  • Demonstrated customer-service and communication skills required
  • Knowledge of SAP an asset
  • Knowledge of Medical Terminology an asset
  • Knowledge of Meditech preferred
  • Keyboarding skills minimum of 40 wpm required, 60 wpm is preferred (testing may be conducted on candidates)
  • Proven team player with excellent interpersonal skills required
  • Demonstrated ability to respectfully work with a variety of inter-professional team members required
  • High degree of initiative, diligence, attention to detail, and self-discipline/focus
  • Commitment to continual learning and willing to share knowledge and support the development of co-workers
  • Demonstrated commitment to Family Centred Care required
  • Excellent multi-tasking, organizational and prioritization skills required
  • Competencies in other languages an asset, French preferred


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Please Note: If you are an employee of the IWK Health Centre, please apply through the internal careers page to ensure you are flagged as an internal applicant. Applications are accepted until 11:59 PM on the Closing Date.

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