New job at Croix Bleue Medavie (via |

Travel Claims Coordinator

May 9 2019
Categories Bank, Insurance, Financial Services
Moncton, NB

For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for-profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.

We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized one of Canada’s 10 Most Admired Corporate Cultures.

Job Title: Travel Claims Coordinator
Department: Travel Claims
Competition: 4835
Internal/External: Internal/External
Employment Type: Full Time, Permanent
Location: Moncton, NB
Salary: Starting at $35,187
Reports To: Team Leader

The Opportunity

The insurance business isn’t just about claims – it’s about relationships too. No one wants to be in a situation where they are sick or injured out of their home province, but sometimes the unexpected happens. It’s in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren’t just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.

As the Travel Case Management Coordinator, you will work closely with the Case Managers in information collection and ongoing maintenance of travel claim files. This position also requires communication with all stakeholders, high attention to detail and the ability to seek solutions. In this position hours flex from 8-5.

Key Responsibilities

  • Opening new case files for Case Managers, updating case notes, forwarding forms to clients and providers in specified timeframes;
  • Maintaining and updating the Out Of Province Forms follow up;
  • Preparing and submitting claims to the appropriate provincial health plan;
  • Tracking reimbursements from provincial health plans and applying those moneys to the proper member/system;
  • Registering claims received and updating various information databases;
  • Coordinating claims with various claim discount providers;
  • Answering telephone inquiries from clients, providers and other departments at Medavie Blue Cross;
  • Coordinating benefits with other insurers;
  • Keying claims to our system for history updates;
  • Providing backup to the other Case Management Coordinators when necessary;


Education: Post-secondary education in a related field or equivalent work experience.

Work Experience: Minimum of six months’ experience working in an administrative role, preferably in health care or health service setting. Customer service experience is also preferred.

Other Qualifications:

  • Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset
  • High attention to detail
  • Strong customer service focus
  • Strong organizational, analytical and decision-making skills;
  • Excellent communication and interpersonal skills and the ability to deal with difficult and/or sensitive situations;

Computer Skills: Excellent computer skills with superior knowledge of Microsoft Office suite of products.

Language Skills: Bilingualism is required, both French and English for this position.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

Apply now!