New job at BrokerLink Insurance (via |

Unit Manager

November 8 2019
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Bank, Insurance, Financial Services, Supervisor, Team leader
Newmarket, ON

We have an opening for a Unit Manager opportunity to join our Digital Team working at our branch office in Newmarket, ON.

Primary Responsibilities:

  • Provide direction and technical support to the team through coaching/guidance
  • Generate reports on team performance for management analysis; may include coordinating budgets; coordinating branch activities; schedules shifts and absences/holiday schedules; working as the IT contact
  • Service on-going client needs: advise on insurance matters, conduct needs assessments, answer inquiries and recommend solutions
  • Contact Underwriters and Adjusters to discuss guidelines and policies
  • Responsible for reviewing monthly reports and coaching based on performance
  • Responsible for attaining new business/sales targets for Digital Team Department
  • Ensure tools, workflows and processes are applied in order to meet company requirements
  • Manage customer relationships and develop business
  • Communicates, implements and monitors strategies to ensure goals and objectives are attained
  • Participate in completing performance reviews and management
  • Will act as senior level for dealing with customer service and sales concerns (client escalation)
  • Additional duties as required

Skills and Experience:

  • Post-Secondary Education
  • 3-5 years or more personal lines insurance experience
  • Exposure to EPIC is an asset
  • Broker experience an asset
  • CIP or CAIB designation required
  • Proficient in MS Office
  • Strong customer focus; understand the needs of the customer (internal and external)
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills

We thank all applicants for their interest, but only those selected for an interview will be contacted.

At BrokerLink, we know there’s more to your decision about where you work than just the work itself. We know that helping our people achieve their career goals in a culture that offers growth and balance is what sets us apart. Our commitment to our employees is to offer workplace benefits that set the standard for them and their families. Along with a professional and fulfilling work environment, we provide competitive compensation, comprehensive benefit programs and a commitment to ongoing professional development.

Our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values.

Learn more about BrokerLink’s Living Our Values.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Applicants must be permanently eligible to work in Canada upon hire. Proof of eligibility may be requested and may come in the form of a copy of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation.

Apply now!