Wealth Management Foundation Associate, Research Job in Toronto for Scotiabank | Jobs.ca

Wealth Management Foundation Associate, Research

January 13 2021
Industries Bank, Insurance, Financial services
Categories Govt., NPO, Social & Community Work
Toronto, ON

Requisition ID: 94417

Join the Global Community of Scotiabankers to help customers become better off.

POSITION TITLE: Foundation Associate, Research


DEPARTMENT: Scotia Wealth Management -Operations

WORK TERM: 4 month summer work term (May 2021 – August 2021)


You are curious and a problem solver but know that the pathway to success is paved with user feedback. You craft a research plan to peel back the layers of the problem to understand the core issues. Many different tools may be used in executing the research, including tools from such disciplines as:

  • Design Thinking
  • Ethnography
  • Business Analysis
  • Behavioural science
  • Data Science

and more.


  • Define intent - Partner with stakeholders to help them articulate their challenges and turn those challenges into research objectives / hypotheses
  • Design the research plan – Assist in identifying the best research approach to meet the research objectives / test hypotheses
  • Execute the research - Help facilitate both qualitative and quantitative research activities (e.g. observation, interviews, call listening, card sorts, journey mapping, co-creation, surveys, usability testing, etc.)
  • Conduct secondary research as needed (e.g. research reviews, competitive research, etc.)
  • Synthesize and share research findings - Synthesize and summarize findings from multiple data sources to identify insights and recommendations that inform design decisions
  • Effectively share insights and recommendations with stakeholders
  • Coach and empower others to do research - Be willing to teach and mentor people from other disciplines in various research activities to help drive our human-centered design culture
  • Help advance our research capabilities- Stay up to date on the latest research trends and sharing that learning with the team


  • Working on a Bachelor’s and/or Master’s degree in design or a discipline related to the deep understanding of human behavior (e.g. Psychology, Anthropology, Sociology, Consumer Behavior, Human Factors or related field)
  • Experience with Adobe Creative Cloud tools, Sketch, Axure and user testing services like UserZoom & Usertest.com an asset


  • Researcher

You are a well-rounded researcher, skilled in both qualitative and quantitative research methodologies. You love going beyond the surface to understand true human needs and are able to identify when we need to go deep versus gather learning at scale.

  • Collaborator

You work collaboratively with diverse teams of various stakeholders, including designers, researchers, strategists, product managers, and tech partners and balancing different priorities.

You believe the best solutions are the product of creative collaboration and are open to and seek out feedback from others.

  • Detective

You have a talent for knowing how to get to the truth. You know the right questions to ask to get to the heart of an issue / challenge. You know who to ask and where to look for the right information.

  • Chameleon

You are comfortable working on ambiguous or fuzzy problems. You adapt well to unexpected situations and changing your approach on the fly. You balance research rigor with other constraints, and can find creative solutions to problems.

  • Sense-maker

You love complex problems and synthesizing findings. You are able to connect the dots between different data points and combine qualitative and quantitative data to arrive at more compelling, grounded insights.

  • Storyteller

You are an inspiring storyteller, who is able to present research to a variety of stakeholders with varying levels of research understanding.


For students, we are focused on learning about who you are and what you’re interested in to uncover your true potential. In short, we don’t believe resumes will provide us with an accurate depiction of what you’re truly about to properly assess your potential. Instead we want to get to know YOU and hear about the experiences that have shaped you. We know… this might sound crazy but for students applying to one of our co-ops, internships or TILT new grad programs we are no longer requiring resumes. Instead we ask that as part of your application, you complete the below:

    1. Complete your PLUM Profile: https://bit.ly/3i9j63P
    2. Complete a short one-way video interview: https://ca.rivs.com/92-02-52/
    3. Apply to the role through our career site! When the application asks for your resume, instead upload a screenshot of your plum to show us you’ve completed it, we have full access to your entire profile from Plum and won’t use the screenshot but it’s a great reminder for each of you to have completed it. Alternatively you can submit a resume if you want, we just will not be relying on it when we assess you.

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply now!