Winter 2021/2022 - Cen Res: Assistant Housekeeping Manager Job in Kelowna for Big White Ski Resort | Jobs.ca
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Winter 2021/2022 - Cen Res: Assistant Housekeeping Manager

October 14 2021
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Cleaning, Housekeeping, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism
Kelowna, BC

This position will be responsible for assisting with overseeing the daily housekeeping and laundry operations of 210 units in four different hotel properties. The successful applicant will be required to deliver an excellent guest and staff experience while monitoring housekeeping standards and assisting the Housekeeping Manager with hiring and training of staff.

Position requirements/skills:

  • Demonstrated staff supervision experience
  • High level customer service
  • Complaint handling & resolution experience
  • Multi-tasking/Prioritization
  • Ability to work under pressure
  • Training experience
  • Knowledge of management principles
  • Great communication and strong decision making skills
  • A proven team player and the ability to manage a large team with excellent leadership skills
  • Experience in housekeeping is preferred but not required
Duties and responsibilities:
  • Assist the Housekeeping Manager in running the department
  • Daily inspection of rooms to ensure standard of cleanliness
  • Assist the Housekeeping Manager in the training of new and existing employees
  • Assist the Housekeeping Manager in reviewing the scheduling based on occupancy
  • Maintain par levels of inventory of cleaning supplies, linens, and room materials
  • Managing housekeeping budgets
  • Prepare work assignments
  • Works effectively with the maintenance department on guest room maintenance needs
  • Ensures all employees have proper supplies, equipment and uniforms
  • Educate staff on safe work practices, including proper storage of chemicals and materials needed for daily room cleaning
  • Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures
  • Empowers employees to provide excellent customer service
  • Conducting Human Resources Activities
  • Supports training initiatives for all current and new employees
  • Communicates performance expectations to Housekeeping employees in accordance with job descriptions and monitors progress
  • Communicates areas in need of attention to staff and follows up to ensure understanding
  • Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills
  • Handles employee progressive disciplinary procedures as required
  • Understand the reservation system
  • Basic understanding of front desk duties and how the hotel operates
  • Attend necessary meetings
  • Other duties as assigned
Physical demands:
  • Must be able to walk through snow/ice to get from building to building
  • Must be able to help out in all aspects of housekeeping
  • Must be able to think quickly on their feet
  • Back, slip and fall issues
  • Chemicals
  • High reaching
  • Might have to deal with threatening behavior from guests/staff
Wage:
$18.00/hr