Winter 2021/2022 - Cen Res: Night Auditor (Hotels) Job in Kelowna for Big White Ski Resort |

Winter 2021/2022 - Cen Res: Night Auditor (Hotels)

November 25 2021
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Management, Administration, Management, Consulting, Reception, Customer Service
Kelowna, BC
Responsible for the front desk operation during the overnight shift (midnight – 8am). Will be required to check in/check out guests, make or modify reservations, handle and resolve guest complaints, prepare daily reports and balance transactions. Also must be able to patiently answer all questions of the guests of Big White Ski Resort and assist them in every way possible to ensure maximum guest satisfaction.

** This position's shifts run from 12am (midnight) until 8am, five days per week. Due to the shift hours, this position is best suited to a candidate who wants to have maximum time on the snow. **

Duties and responsibilities:
  • Run reports and report any discrepancies.
  • Count the front desk tills and balance the front desk shift payment reports to the main audit.
  • Prepare check-in packages.
  • Follow the correct procedures for guest check-in and guest check-out.
  • Make walk-in/direct reservations and shuttle bookings, ensuring all bookings adhere to Big White Central Reservations' payment and cancellation policies.
  • Answer and assist with all incoming telephone calls to the front desk.
  • Ensure a high level of customer service is maintained at all times.
  • Assist guests with all questions and reasonable requests.
  • Resolve any noise complaints received.
  • Follow all Health & Safety protocols and procedures.
  • Develop a good understanding of village layout and be able to give directions to all units in the rental pool.
  • Any other reasonable requests as made by a Central Reservations Manager.
Positions requirements/skills:
  • Reliable and dependable.
  • Exceptional customer service and interpersonal skills.
  • Ability to work independently and with minimal supervision, but also as part of a team.
  • Positive, upbeat personality.
  • Complaint handling and resolution experience.
  • Well-presented appearance.
  • .Ability to work under pressure, multi-task and problem solve.
  • Computer skills in MS office products and the ability to learn new systems
Physical demands:
  • Mental alertness.
Location: Big White Ski Resort

Reports to: Night Audit Manager and Central Reservations Manager
Apply now!