Winter 2021/2022 - Cen Res: Reservation Agent (Kelowna) Job in Kelowna for Big White Ski Resort |

Winter 2021/2022 - Cen Res: Reservation Agent (Kelowna)

November 25 2021
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Customer Service, Call Centres, Customer Service, Call Centres, Customer Service, Call Centres, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Reservation, Contact centre
Kelowna, BC

Be a part of a dynamic in-bound call centre team and assist new and existing Big White customers in having the ultimate experience in organizing a fantastic ski holiday! As a Reservation Agent, You will utilize your skills and knowledge to “wow” our guests with our Central Reservations One Stop Shop philosophy. You will describe our accommodation options, compare specials, provide airfare options, sell lift passes, rentals, and lessons, and give our guests the tools to make the most of their Big White Ski Holiday.

Duties and responsibilities:

  • Answer and assist with all incoming telephone callers to 1-800 and direct Central Reservations line
  • Provide travel information, itinerary and pricing for Big White vacations and trips
  • Use selling techniques to promote packages, trip insurance etc.
  • Telephone and email reservations including accommodation, lift, lesson, rental, shuttle, WestJet, Air Canada & other airline flights and any other requested activities or services
  • Reservation amendments, additions and cancellations
  • Check and answer emails
  • Transfer all group, wholesaler or unit owner calls to correct department
  • Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products and promotions
  • Ensure all bookings made adhere to Big White Central Reservations payment and cancellation policies
  • Send confirmations, take final payments & run and administer various reports
  • Continual learning of new specials, new policies and resort events
  • General office duties
  • Maintain clean and tidy work area
  • Assist Reservations Supervisor with any reasonable requests or tasks
  • Any other reasonable requests as made by a Central Reservations Manager

Position requirements/skills:

  • Travel Agent or Call Centre experience is an asset
  • Excellent customer service
  • Attention to detail
  • Clear and polite telephone manner
  • Good verbal & written communication skills
  • Microsoft word & excel knowledge
  • Ability & willingness to learn new systems and promotions
  • Time management skills are an asset
  • Knowledge of second language is an asset but not required
  • Team player

Physical demands:

  • Must be able to sit for long periods at operating computer station
  • Occasional lifting up to 20 pounds

Location: Kelowna

Wage: $15.45/hour

Apply now!