Summary: Working closely to support the Guest Services Manager as a hands-on employee, you will represent the highest standard of excellence in welcome and guest service.

The Guest Services Assistant Manager is required to work days, evenings, and weekends to manage the day-to-day operations of Guest Services while ensuring productivity, performance standards & cost containment objectives are met and exceeded.

This role requires a hands-on leader who can support guest services across all shifts, including evenings, weekends, and holidays, in our 24/7 operation. Responsibilities include but are not limited to:

• Ensuring all details and services for reservations and check-ins/check-outs are completed and executed based on company standards and client requests;
• Assist to ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs;
• Oversee the functions of other Guest Services supervisors and staff and assist or lead when required; communicate objectives and ensure assigned work is completed accurately and thoroughly;
• Assists the GM in monitoring and controlling the Guest Services budget;
• Resolve daily operational problems through consistent monitoring of Guest Services;
• Maintain and coordinate switchboard tasks and procedures.

This description is not intended to be all-inclusive and can be changed or additional duties added as necessary.

Qualifications:

• At least 2 years of experience in Front Office/Guest Services in a hotel environment.
• Previous experience with Maestro would be considered an asset.
• Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment.
• Strong oral and written communication skills.
• Exceptional organizational skills and ability.
• Customer Service Excellence.
• Availability for a variety of shifts.

Our benefits to support your success:

• Continued education assistance, Scholarships.
• Participation in the Employee Canadvantage Rewards Program.
• Discounts on food and beverages through the Canadvantage Employee Food & Beverage Discount, applicable to restaurants, room rates for both employees and their guests.
• Employee Engagement Events such as Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more.
• Employee Referral Program.
• Wellness Benefits, including discounts for fitness facilities and access to the Employee Assistance Program.
• Career Growth Opportunities.

About Canad Inns: Canad Inns is Manitobas premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.

Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.