What is the opportunity? RBC is seeking a Production Support / Site Reliability Engineer to play an instrumental role in supporting Equity Derivatives Front office trading applications, risk and real time platforms.

As a face off to the trading desk for the capital market vertical of equity derivatives the role will provide significant contribution to the platform engineering and environment stability. Incident, project, and program management encompass the responsibilities of this team player who will have the competent technical skills required to successfully drive a growing business technology stack. Strong communication and attention to detail are paramount to the roles success along with organization and the ability to multitask high priority efforts effectively.

What will you do?

• Front Line Production Support and Site Reliable Engineering functions for Equity Derivatives trading systems
• Build and influence usage off monitoring services like Grafana, ITRS Geneos, Dynatrace, etc.
• Implement low latency system and business metrics for service correlation and its impact to stability, while identifying performance tuning solutions and capacity forecast statistics.
• Partner with business, development and infrastructure teams to improve services through rigorous testing and release procedures.
• Participate in the CI/CD pipelines to streamline deployment processes while implementing solutions in an agile environment.
• Expedient deployment of new systems. Capacity planning, Platform Management, and support for increasing volumes and business growth.
• Create sustainable systems and services through automation.
• Collaborate with Application team to establish and enforce production and development standards.
• Document procedures, best practices and troubleshooting FAQs.
• Resolve complex application and technical problems.
• Debugging the system and fixing the production related issues.
• Escalate / follow-up on permanent fix for development related issues.
• Lead incident response efforts and post-mortem analysis to prevent future occurrences.
• Handles complex operational tasks and recommends process and technology changes.
• Global support and includes weekend availability to troubleshoot production related issues and perform checkouts.
• Ability to work both independently and in groups in an energetic, diverse environment.
• Participate in on-call rotations to ensure 24/7 system availability and support.
• Support compliance and legal queries.

What do you need to succeed?

Must have:

• Strong experience in Windows and Linux/Unix services.
• Strong experience in scripting language like Power shell, Python and SQL.
• Strong Knowledge of monitoring tools – Nagios, Splunk, OTEL, ITRS, Dynatrace, Grafana
• Strong Knowledge of FIX protocol
• Strong Domain skills - Must have working experience in Capital Markets across modules and instruments especially – CASH, ETS, Bonds, Options, Futures, Swaps products
• Excellent communication, time management and project management skills.

Nice to have:

• Knowledge of FIX protocol

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

The Expected Salary Range For The Above Position Is $135,000 - $225,000 Depending On Factors Including But Not Limited To The Candidate’s Experience, Skills, Registration Status; Market Conditions; And Business Needs. This Salary Range Does Not Include Other Elements Of Total Compensation, Including A Discretionary Bonus And Benefits Such As A 401(K) Program With Company-Matching Contributions; Health, Dental, Vision, Life And Disability Insurance; And Paid Time-Off Plan.
Rbc’s Compensation Philosophy And Principles Recognize The Importance Of A Highly Qualified Global Workforce And Plays A Critical Role In Attracting, Engaging And Retaining Talent That:
· Drives Rbc’s High Performance Culture
· Enables Collective Achievement Of Our Strategic Goals
· Generates Sustainable Shareholder Returns And Above Market Shareholder Value

Job Skills

Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software