Join Our Team as a Pharmacy Assistant at Metro!

Are you ready to join a dynamic team and make a real impact in the world of pharmacy? As a Pharmacy Assistant, you will support pharmacists operationally in providing dispensary and pharmacy services and achieving Company initiatives. You will receive direction from the pharmacist on duty and the Pharmacy Manager, working towards the achievement of goals and objectives while adhering to both Company operating standards and Ontario College of Pharmacists' standards of practice.

What You’ll Do:

• Perform all aspects of the technical act of dispensing.
• Receives prescription refill requests and verbal prescriptions in accordance with all applicable laws and regulations.
• Establishes and maintains patient profiles, and scans and files patient records.
• Contacts prescribers for various functions.
• Answers phones and checks IVR voicemail messages.
• Provides customer assistance with merchandise on the sales floor and at the cash register.
• Checks emails and responds accordingly.
• Receives orders and ensures product received matches invoices and is received in good condition, and then is stored/put away appropriately.
• Performs inventory-related tasks.
• Enters and reconciles invoices/credits and maintains shrink logs.
• Utilizes wholesaler websites for various functions.
• Assists with dispensary paperwork as directed.
• Maintains store standards and conditions and may be assigned to clean dispensary, sweep floor, and clean shelves as required.
• Performs other duties as assigned by the Pharmacy Manager or Pharmacist.
• Follows all applicable Company policies and procedures, Government regulations, Health and Safety and Food Safety regulations.

Qualifications:

• Education – Pharmacy Assistant program.
• Experience - Minimum of 2 years in retail pharmacy.
• Proficient with current PC systems, MS Office programs and pharmacy software (Kroll).
• Interpersonal skills to build strong working relationships and positive work environment.
• Language skills to communicate clearly and listen carefully in a respectful manner.
• Organizational skills to prioritize, plan ahead, manage time and be punctual.
• Customer service skills to achieve customer satisfaction by recognizing customer needs/wants.
• Receptive to constructive feedback for continuous improvement.
• Initiative to identify and complete tasks independently.

Key Relationships:

The Pharmacy Assistant receives direction from the Pharmacy Manager, Pharmacist, and Pharmacy Technician. They interact with internal contacts, including Pharmacy Operations, Pharmacy Services, Pharmacy Merchandising, Inventory Control and Audit, Store Services, McMahon, and Metro IT. Additionally, they engage with external contacts, such as customers and direct pharmacy vendors like McMahon and Kroll Canada.

INDMO

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.